# How to complete your account setup Source: https://docs.neropay.app/account-safety/how-to-complete-your-account-setup Updated: 2026-05-26T16:26:48+00:00 ### **How to get there** Log in to your NeroPay dashboard. Your activation progress is displayed on the home page. --- ### **Activation progress** At the top of your dashboard you will see an activation progress bar — for example, 90% completed. Below it, three steps show what has been done and what still needs action: | Step | What it means | | --- | --- | | Complete Registration | Marked as complete automatically once Legal Info and Business Info are submitted | | Verify Your Identity | Requires you to upload a valid ID and complete face verification | | Link Your Bank Account | Requires you to add your bank details before payouts can be made | --- ### **Step 1 — Complete Registration** This step is completed automatically as soon as you finish the two-step registration form (Legal Info and Business Info). No further action is needed here. --- ### **Step 2 — Verify Your Identity** Identity verification confirms who you are and is required before your account can be fully activated. 1. Click **Start Verification** on your dashboard 2. Upload a valid UK government-issued photo ID 3. Complete the face verification step 4. Wait for approval — the automated process typically completes within a few minutes You will see real-time progress during verification, such as "Scanning Document" or "Verifying Authenticity." Your verification status will update automatically once approved. > ⚠️ Only UK government-issued documents are accepted — UK Passport, UK Driving Licence, or UK National ID Card. Non-UK documents are not accepted by the system. See the article **Identity verification** for full details. --- ### **Step 3 — Link Your Bank Account** You must link a UK bank account before NeroPay can send your payouts. 1. Click **Link Bank Account** from your dashboard activation panel 2. Enter your bank details — bank name, account name, sort code, account number, and account type 3. Confirm your details and click **Add Bank Account** If your bank account is already linked, this step will show as complete. > 💡 See the article **How to link your bank account** for a full field-by-field guide. --- ### **Step 4 — Choose your payment methods** Once the above steps are complete, select your preferred payment methods to start accepting payments. This includes card payments, contactless, and mobile wallets such as Apple Pay and Google Pay. --- ### **What happens after full activation** Once all steps are complete, your account is fully activated and you can use NeroPay without restrictions. Note that your first payout is subject to a standard 7-day security hold. See the article **Your first payout and the 7-day security hold** for more information. --- ### **Frequently asked questions** **Q: What percentage does the progress bar show?** A: It reflects how many of the activation steps have been completed. It reaches 100% once registration, identity verification, and bank account linking are all done. **Q: Can I take payments before my identity is verified?** A: Your account must be fully activated to use all features without restriction. Contact support if you need guidance on your specific situation. **Q: How long does identity verification take?** A: The automated process typically completes within a few minutes. You will see your status update in real time on the dashboard. **Q: What if I get stuck on one of the steps?** A: Go to Account → Help & Support and create a support ticket. Include a description of the step you are on and any error messages you see. --- Still need help? Contact us at [support@neropay.app]() or create a ticket from your dashboard.