# How to upload your verification video Source: https://docs.neropay.app/account-safety/how-to-upload-your-verification-video Updated: 2026-05-26T16:31:06+00:00 ### **When you might be asked for a video** - Your identity needs additional confirmation beyond a document upload - We need to verify your business premises or trading environment - Your account requires enhanced compliance checks --- ### **What you will need** - A phone or device with a camera - Good lighting - Your ID (if the instructions specify) - The secure link provided by NeroPay — sent by email, live chat, or support ticket > ⚠️ Videos must be recorded live using the secure link. Uploading pre-recorded or edited clips from your gallery is not permitted. --- ### **Step-by-step: how to record and upload your video** **Step 1 — Open the secure link** Open the unique link sent to you by NeroPay on a device with a camera. The link will open a NeroPay-branded page with clear instructions on what to record. > 📸 > ![Image]() > > ![Image]() > > ![Image]() > > > ![Image]() **Step 2 — Read the instructions** The page will tell you exactly what is needed. Depending on your case, you may be asked to: - Show your face clearly in a well-lit environment - Hold your ID next to your face - Show your shopfront, business signage, counter, or workspace **Step 3 — Start recording** Tap **Start Recording**. A timer will appear. You can record for up to 2 minutes. **Step 4 — Stop and upload** When finished, press **Stop & Upload**. The video will upload automatically and securely. You do not need to do anything else after this. **Step 5 — Confirmation** Once the upload is complete, you will see a confirmation message on screen. The compliance team will review your video and update your account status. You will be contacted if anything further is needed. --- ### **Tips for a successful video** - Make sure your face is fully visible throughout - Hold your ID clearly in frame if requested - If verifying your business, show the shop sign, counter, products, or office area - Avoid filming with a bright light source behind you - Keep the camera steady and speak clearly if asked to say anything --- ### **Frequently asked questions** **Q: Can I use a pre-recorded video?** A: No. For security reasons, videos must be recorded live through the secure link. Pre-recorded or edited uploads are not accepted. **Q: What if I lose the link?** A: Contact NeroPay support via email, live chat, or a support ticket to request a new link. **Q: Can I record the video on a different device from where I received the link?** A: Yes. You can copy the link and open it on any device with a camera. **Q: What happens after I upload the video?** A: The compliance team will review it and update your account status. You will be contacted if anything further is needed. **Q: Can I record a second video on the same link?** A: No. Once a video has been uploaded to a link, it is locked for review. Contact support if you need to resubmit. --- Still need help? Contact us at [support@neropay.app]() or create a ticket from your dashboard.