# Start here — set up NeroPay and take your first payment

Source: https://docs.neropay.app/account-safety/start-here
Last updated: 2026-11-10T17:02:02+00:00

New to NeroPay? This page takes you from sign-up to your first payout in six steps. Each step links to the full guide, so you can follow it in order or jump to the part you need.

> 📸 Six steps from sign-up to your first payout.
> 
>  ![Six steps: create your account, verify your business, choose how you take payments, set up NeroPOS if you need a till, take your first payment, and get paid.](https://docs.neropay.app/contents/docs/medias/2026/11/1f9f500af4f57f7a36d3abcfbf1df35ca9d8d079.jpg)

### Your first six steps

| Step | What to do |
| --- | --- |
| 1. Create your account | Sign up at neropay.app. It takes a few minutes. See [how to create your NeroPay account](https://docs.neropay.app/account-safety/how-to-create-your-neropay-account) |
| 2. Verify your business | Finish your account set-up and send any documents the Compliance team asks for. See [account setup](https://docs.neropay.app/account-safety/how-to-complete-your-account-setup), [identity verification](https://docs.neropay.app/account-safety/identity-verification) and [Compliance](https://docs.neropay.app/account/compliance) |
| 3. Choose how you take payments | A terminal, Tap to Pay on iPhone, LinkPay or Virtual Terminal. See the table below |
| 4. Set up NeroPOS (if you need a till) | Add your products, tables and staff. See [Point of Sales](https://docs.neropay.app/neropos/point-of-sales) and [products and categories](https://docs.neropay.app/neropos/products-and-categories) |
| 5. Take your first payment | It shows in **Dashboard → Transactions**. See [Transactions](https://docs.neropay.app/neropay-dashboard/transactions) |
| 6. Get paid | Payouts go to your bank account. Your first payout has a one-time 7-day security hold. See [your first payout](https://docs.neropay.app/account-safety/your-first-payout-and-the-7-day-security-hold) |

### Choose how you take payments

> 📸 The three NeroPay terminals all work on one NeroPOS account.
> 
>  ![Terminal Pro+, a slim handheld on a charging dock; Terminal Flex, a handheld with a built-in receipt printer; and Terminal Max, a countertop till with an 8-inch display.](https://docs.neropay.app/contents/docs/medias/2026/11/a7d635d45c8112ae7b26f1647a4cb0d1948ad394.jpg)

| Option | Best for |
| --- | --- |
| NeroPay terminal (Pro+, Flex or Max) | Shops, cafés and restaurants taking payments at the counter or table. See [choosing a NeroPay terminal](https://docs.neropay.app/terminal/choosing-a-neropay-terminal) |
| Tap to Pay on iPhone | Starting with no hardware, or taking payments on the go. See [Tap to Pay on iPhone](https://docs.neropay.app/payment/tap-to-pay-on-iphone) |
| LinkPay | Remote payments, deposits and orders by phone or chat. See [LinkPay](https://docs.neropay.app/payment/linkpay-payment-links) |
| Virtual Terminal | Phone orders where the customer reads you their card. See [Virtual Terminal](https://docs.neropay.app/payment/virtual-terminal) |

> 💡 Note: You can use more than one. All your payments go into the same NeroPay account.

### Prices

Card processing fees, hardware and software are on [NeroPay pricing](https://docs.neropay.app/pricing/neropay-pricing).

### Get help

| Channel | How to reach us |
| --- | --- |
| Email | support@neropay.app |
| Phone | 020 8150 2104 |
| Live chat | From your NeroPay dashboard |
| Ticket | Create a ticket from [Help and support](https://docs.neropay.app/account/help-support) |

### Frequently asked questions

**How long does it take to get set up?**

Signing up takes a few minutes. Verification depends on your business and the documents needed. Your dashboard shows what is left to do.

**Do I need a card terminal?**

No. You can start with [Tap to Pay on iPhone](https://docs.neropay.app/payment/tap-to-pay-on-iphone) or [LinkPay](https://docs.neropay.app/payment/linkpay-payment-links) and add a terminal later.

**When do I get my money?**

Payouts go to your bank account. Your first payout has a one-time 7-day security hold. See [your first payout](https://docs.neropay.app/account-safety/your-first-payout-and-the-7-day-security-hold).

**Where do I see my payments?**

In **Dashboard → Transactions**. Every payment, refund and payout is listed there.

**Who do I contact if I am stuck?**

Email support@neropay.app, call 020 8150 2104, or use live chat in your dashboard.

*Still need help? Contact us at support@neropay.app or create a ticket.*