# Account & Profile

Source: https://docs.neropay.app/account/account-profile
Last updated: 2026-05-20T16:15:56+00:00

### **How to get there**

From your dashboard, follow this path: Account → Account & Profile

### **Tab 1 — Profile**

The Profile tab is divided into two sections: your account summary on the left, and your editable profile information on the right.

**Account summary**

This panel shows a read-only overview of your account:

| Field | What it shows |
| --- | --- |
| Legal Company Name | The name registered to your NeroPay account |
| Plan | Your current NeroPay plan — e.g. NeroFree |
| Account Number | Your unique NeroPay account number |
| NeroPIN Number | Your PIN (hidden by default — click the eye icon to reveal) |
| Username | Your login username (cannot be changed) |
| Country | Your registered country |
| System Language | Your display language — click Edit to change |
| Statement descriptor | How your business name appears on customer bank statements — click Edit to change |
| Shortened descriptor | The short version of your statement descriptor — click Edit to change |
| Website / Product | Your registered website or product description |

Below the account summary, you will also see a confirmation that all NeroPay terms, policies and agreements have been accepted, along with the full legal name, acceptance date, and electronic signature record.

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> ![](https://docs.neropay.app/contents/docs/medias/2026/05/013ba6d8848ec06bd678efbb035f7724.png)

**Profile Information**

On the right side, you can update your personal details:

| Field | Notes |
| --- | --- |
| First Name | Editable |
| Last Name | Editable |
| Username | Cannot be changed |
| Date of Birth | Used for identity verification and payout checks |
| Email | Enter your email and click Send Code to verify |
| Mobile | Enter with country code — click Send Code to verify |
| Residential Address | Your home address (separate from your business address) |
| County | Editable |
| Town/City | Editable |
| Postcode | Editable |

Once you have made your changes, click **Update Profile** to save.

> 💡 Your residential address is separate from your business address. To view or update your business address and company details, go to the **Business** tab.

### **Tab 2 — Password**

Use this tab to update your account password.

**How to change your password**

- Enter your **Current Password** 
- Enter your **New Password** 
- Re-enter your new password in **Confirm Password** 
- Click **Update Password**

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> ![](https://docs.neropay.app/contents/docs/medias/2026/05/34c7cb2a4e13e3d5bbc37b4343dec10b.png)

**Tips for a secure password**

- Use at least 12 characters, including uppercase, lowercase, numbers, and symbols 
- Avoid using personal information such as your name or date of birth 
- Never reuse old passwords across multiple accounts 
- Consider using a password manager to store and generate strong passwords 
- Enable two-factor authentication (2FA) for additional security 
- Regularly update your password to reduce the risk of unauthorised access

### **Tab 3 — Business**

The Business tab shows your merchant account details, fee schedule, and billing address. This information is tied to your contract with NeroPay.

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> ![](https://docs.neropay.app/contents/docs/medias/2026/05/47835c9e941188d42aaae67f3abc0cb9.png)

**Merchant details**

| Field | What it shows |
| --- | --- |
| Merchant Status | Your current account status — e.g. Active |
| Merchant Identity | Verification status — e.g. Verified |
| Merchant Plan | Your current plan — e.g. NeroFree |
| Fee Schedule | Click to view your full fee breakdown |
| Documents | Click to access your contracts and legal documents |

**Network costs**

This section shows the processing rates applied to your transactions:

| Payment type | Rate |
| --- | --- |
| Network (Terminal) | Shown on your account |
| Network (API Online) | Shown on your account |
| Network (Manual Keyed-In) | Shown on your account |

**Billing address**

The right panel shows your registered billing address, website or product description, and merchant industry code.

> ⚠️ To update your company details, contact the NeroPay support team directly. You cannot edit these fields yourself.

### **Tab 4 — 2FA**

Two-factor authentication (2FA) adds a second layer of security to your account. Even if your password is compromised, no one can log in without your authenticator code.

**How to enable 2FA**

- Go to **Account → Account & Profile → 2FA** 
- A QR code and a secret key will be displayed 
- Open **Google Authenticator** (or any compatible authenticator app) on your phone 
- Scan the QR code, or manually enter the secret key 
- Click **Enable Two Factor Authenticator** to activate

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> ![](https://docs.neropay.app/contents/docs/medias/2026/05/82746ea59ffff7cbb386452fc84d3e5d.png)

**Why enable 2FA?**

| Benefit | What it means |
| --- | --- |
| Extra security | Even if your password is stolen, hackers cannot log in without your 2FA code |
| Stops phishing | Fake login pages cannot bypass your second authentication step |
| Works offline | Authenticator codes work without internet access |
| Protects your business | Prevents unauthorised access to your account, payments, and settings |

> 💡 Setup takes under a minute. Once enabled, you will be prompted for your authenticator code each time you log in.

### **Tab 5 — My QR**

Your merchant QR code is a unique code linked to your NeroPay account. You can download it and display it at your point of sale for customers to scan.

**How to download your QR code**

- Go to **Account → Account & Profile → My QR** 
- Your QR code is displayed on screen 
- Click **Download as Image** to save it to your device

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> ![](https://docs.neropay.app/contents/docs/medias/2026/05/8734b51d2bab8711f1b930e4dc14773f.png)

**What QR codes are used for**

- Allowing customers seamless access to your payments or ordering page 
- Sharing authentication details securely 
- Reducing manual entry errors at checkout 
- Preventing phishing risks by directing customers to a trusted link

> ⚠️ Always ensure your QR code is displayed in a visible, trusted location. Only share QR codes through official channels to avoid fraud risks.

### **Frequently asked questions**

**Q: Can I change my username?** A: No. Usernames cannot be changed once set. If you need assistance, contact support.

**Q: How do I update my business address or company details?** A: Business details cannot be edited directly. Go to the Business tab to view your current details, then contact support to request changes.

**Q: What should I do if I lose access to my authenticator app?** A: Contact NeroPay support immediately. You will need to go through an identity verification process to regain access.

**Q: What is the statement descriptor?** A: It is the name that appears on your customers' bank statements when they pay you. You can edit it from the Profile tab. Keep it recognisable to avoid customer disputes.

**Q: Where can I find my fee schedule?** A: Go to Account → Account & Profile → Business and click the Fee Schedule link.

Still need help? Contact us at support@neropay.app or create a ticket.