# Compliance Source: https://docs.neropay.app/account/compliance Updated: 2026-05-26T15:39:03+00:00 ### **How to get there** From your dashboard, follow this path: Account → Compliance --- ### **The Compliance & Documents table** The table lists all compliance requests made by the NeroPay team. Each row shows: | Column | What it shows | | --- | --- | | ID | The unique reference number for the document request | | Type | The type of document requested — e.g. Video, Utility Bill | | Title | The internal title given to the request | | Status | The current status — Approved, Pending, or Rejected | | Requested | The date and time the request was created | > 📸 > ![Image]() --- ### **Document statuses** | Status | What it means | | --- | --- | | Approved | The document has been reviewed and accepted by the compliance team | | Pending | The document has been uploaded and is awaiting review | | Rejected | The document was not accepted — check the reviewer note for details | --- ### **How to view a document request** Click any row in the table to open the document detail panel on the right. This shows: | Field | What it shows | | --- | --- | | Type | The document type — e.g. Video | | Title | The request title | | Description | Any additional instructions from the compliance team | | Requested | The date the request was created | | Last Update | The date the request was last updated | | Reviewer Note | Any feedback or instructions left by the compliance reviewer | | Current Items | The files currently uploaded against this request — click Download to save a copy | --- ### **Live Video Verification** Some requests require a live video verification. When this applies, a signed link will appear in the document detail panel under **Live Video Verification**. 1. Click **Open** to open the secure recording link in your browser 2. Record and upload your video directly through the link 3. Alternatively, click **Copy** to copy the link and open it on another device > 💡 This link is signed and secure. It can only be used for the specific document request it belongs to. > ⚠️ If you see a message saying "Maximum upload limit reached for this document request", no further files can be added to that request. Contact support if you need to upload additional documents. --- ### **Frequently asked questions** **Q: Who creates compliance document requests?** A: All requests are created by the NeroPay compliance team. You cannot create your own requests — they will appear in your dashboard when action is required. **Q: What happens if my document is rejected?** A: Check the Reviewer Note in the document detail panel for the reason. Upload a corrected or alternative document if the request is still open, or contact support for guidance. **Q: Can I download documents I have already uploaded?** A: Yes. Open the document detail panel and click Download next to the relevant item under Current Items. **Q: What should I do if I have not received a document request but my account is restricted?** A: Go to Account → Help & Support and create a support ticket. A compliance specialist will review your case and advise on the next steps. --- Still need help? Contact us at [support@neropay.app]() or create a ticket from your dashboard.