# Rewards Source: https://docs.neropay.app/account/rewards Updated: 2026-05-26T15:44:03+00:00 ### **How to get there** From your dashboard, follow this path: Account → Rewards --- ### **Dashboard summary** At the top of the page you will see three live metrics: | Metric | What it shows | | --- | --- | | Transactions | Your total number of processed transactions to date | | Earned Rewards | The number of rewards you have successfully unlocked | | Pending Requests | Reward requests you have submitted that are awaiting processing | > 📸 > ![Image]() --- ### **Available rewards** The Available Rewards section shows all rewards you can work towards. Each reward card displays: - The reward name and description - A lock icon and the transaction threshold required to unlock it - How many more transactions you need to reach the threshold - A progress bar showing how close you are - A **Keep earning** prompt while the reward is still locked Current available rewards include: | Reward | Required transactions | | --- | --- | | £25 Cashback | 2,500 | | A6 QR Code Flyer (1,000x) | 5,000 | | A5 Menu Leaflet (1,000x) | 10,000 | | Online Order Website + SEO | 15,000 | > 💡 Rewards are added to your balance or fulfilled to your delivery address once your request is approved. Keep processing payments to unlock the next tier. --- ### **How to claim a reward** Once your transaction count reaches the required threshold, the reward will unlock and a claim option will appear on the reward card. Follow the on-screen steps to submit your request. --- ### **Frequently asked questions** **Q: How are transactions counted towards rewards?** A: All successful payment transactions processed through your NeroPay account count towards your total. **Q: What happens after I submit a reward request?** A: Your request will appear under Pending Requests while the team processes it. You will be notified once it is approved and fulfilled. **Q: Can I claim multiple rewards at the same time?** A: Yes, as long as you have reached the required transaction threshold for each reward. **Q: Where are physical rewards delivered?** A: Physical rewards such as printed flyers and leaflets are sent to your registered business address. Make sure your address is up to date in Account → Account & Profile → Business. --- Still need help? Contact us at [support@neropay.app]() or create a ticket from your dashboard.