# Booking Overview

Source: https://docs.neropay.app/bookings/booking-overview
Last updated: 2026-10-22T12:44:32+00:00

### **What NeroBooking does for your business**

- **Reduces no-shows** — customers receive confirmations and reminders automatically 
- **Improves scheduling** — manage all reservations from a single calendar view 
- **Smoother front-of-house** — your team always knows what's coming and when 
- **Builds customer trust** — a professional booking experience keeps customers coming back

### **How to get there**

From your dashboard, follow this path:

**NeroPOS → Bookings**

You will also see **Bookings** and **Booking Settings** — this is where you manage all your configuration.

> 📸 
> ![Screenshot 2026-04-23 at 1.51.58 pm.png](https://docs.neropay.app/contents/docs/medias/2026/04/33545c3ed46b757143843b466b349705.png)

### **Merchant overview — what you'll see**

### **Step 1 — Log in to your NeroPay account**

Go to [eu.neropay.app](https://eu.neropay.app) and log in. From the main dashboard, click **NeroPOS** to expand the menu, then select **Bookings**.

### **Step 2 — Your bookings view**

You'll see two views to manage your reservations:

- **Calendar view** — a visual day-by-day overview of all upcoming bookings 
- **List view** — a chronological list of all reservations, easier to scan at a glance

> 📸 *![Screenshot 2026-04-23 at 1.53.30 pm.png](https://docs.neropay.app/contents/docs/medias/2026/04/a26b79902efaf2972c05b3cb6a861e7b.png)*

### **Step 3 — Booking Settings**

From **Booking Settings**, you can manage everything about how your booking system works, including:

- Opening hours 
- Slot Settings 
- Guests & approval 
- Company 
- Locations 
- Services 
- Staff 
- Holiday 
- Theme & branding 
- Widget

> 📸 *![Screenshot 2026-04-23 at 1.56.31 pm.png](https://docs.neropay.app/contents/docs/medias/2026/04/365c484b038d2ac5aaf1641e810a2d9d.png)*

### **Customer journey — what your customers see**

When a customer visits your booking page — either through your website or a direct link — they will go through the following steps:

**Location → Service → Date → Time → Details → Payment (**If deposit applied**)**

> 📸 
> ![](https://docs.neropay.app/contents/docs/medias/2026/04/1cde0a3494259d522c4d53642a8169c7.png)

> 💡 **Note:** We'll show you how to add your booking page to your website in [Getting started with NeroWeb].

### **Key concepts**

| Term | What it means |
| --- | --- |
| **Booking** | A confirmed reservation made by a customer for a specific service, date, and time |
| **Service** | The specific offering a customer is booking — e.g. a table for two, a haircut, an event slot |
| **Deposit** | A partial upfront payment taken at the time of booking to secure the reservation |
| **Full payment** | The total amount collected at the time of booking |
| **Booking status** | The current state of a reservation — e.g. Confirmed, Pending, Cancelled |

### **Before you go live — checklist**

Make sure the following are set up before accepting live bookings:

- ✅ Services are created with correct names, durations, and prices 
- ✅ Opening hours are set correctly 
- ✅ Deposit or payment settings are configured 
- ✅ Customer notifications are turned on 
- ✅ You have completed a test booking end to end

> ⚠️ **Important:** We strongly recommend completing a test booking before sharing your booking link with customers, to make sure everything works as expected.

> 💡 Customers can also book by phone. [AI Reception](https://docs.neropay.app/neroapps/ai-reception) answers calls and adds appointments to your NeroBooking calendar.

### **Frequently asked questions**

**Q: Which types of businesses can use NeroBooking?** A: NeroBooking is suitable for any business that takes appointments or reservations — restaurants, salons, event venues, and more.

**Q: Do customers need to create an account to make a booking?** A: No. Customers can complete a booking by entering their details directly on the booking page without creating an account.

**Q: Can I take a deposit at the time of booking?** A: Yes. You can configure deposit and payment settings in Booking Settings. See [Booking settings] for full details.

**Q: Can I manage bookings from my phone?** A: Yes. Your NeroPay dashboard is accessible on mobile, so you can view and manage reservations from anywhere.

*Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or create a ticket*