# Managing services, pricing and staff

Source: https://docs.neropay.app/bookings/managing-services-pricing-and-staff
Last updated: 2026-04-27T17:17:01+00:00

### **Before you start**

- You have at least one location set up — see [Booking settings](https://docs.neropay.app/bookings/booking-settings) 
- You have decided which **services** require a deposit or full payment upfront

### **Part 1 — Adding and configuring a service**

### **Step 1 — Go to Services**

From your dashboard, follow this path:

**NeroPOS → Bookings → Booking Settings → Services**

You'll see a list of your existing services, and click on each with an **Edit** button.

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/04/f89c759c70febbeee4811114d231587d.png)*

### **Step 2 — Add or edit a service**

Click **Add service** to create a new one, or click **Edit** next to an existing service to update it.

### **Step 3 — Enter service details**

Fill in the following fields:

- **Name** — what the customer will see on the booking page 
- **Category** — group services together for easier navigation 
- **Description** — a short explanation of what the service includes 
- **Photo** — optional, but recommended for visual businesses like salons or restaurants

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/04/ccdbe8e79af0fb2900745c85cf438e3f.png)*

### **Step 4 — Set the base price**

Enter the **Base price** for this service. This is the total amount the customer will see at checkout and on their confirmation.

> 💡 **Example:** If your service costs £25, set the base price as £25. You'll configure how much is due at booking in **Step 6**.

### **Step 5 — Set service availability**

Set the slot duration for this specific service — how long each booking takes.

You can also toggle **Use custom days and times** if this service has different availability from your general opening hours. For example, a specific treatment only available on weekdays.

> 📸 
> ![WhatsApp Image 2026-04-24 at 18.11.40.jpeg](https://docs.neropay.app/contents/docs/medias/2026/04/9740901aa82069b61ee334c3c0332fbf.jpg)
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### **Step 6 — Configure booking payment for this service**

Toggle **Take payment for this service** on or off depending on whether you want to collect payment at the time of booking.

If payment is enabled, choose your **Payment type:**

| Option | What it means |
| --- | --- |
| **Pay deposit only** | Customer pays a partial amount now, remainder is collected at the venue |
| **Pay full amount** | Customer pays the total at the time of booking |

If you select **Pay deposit only**, set the **Deposit fee** — the amount due at booking.

> 💡 **Example:** Base price £20, deposit £1 — customer pays £1 at booking, and the remaining £19 is collected at the venue.

> 📸 
> ![](https://docs.neropay.app/contents/docs/medias/2026/04/aa749ae1d3e841b1e883d85f96c7c887.png)**

### **Part 2 — Global payment and refund settings**

### **Step 1 — Go to Guests & approval settings**

From your dashboard, follow this path:

**NeroPOS → Bookings → Booking Settings → Guests & approval**

### **Step 2 — Take payment after confirming**

This setting controls when the customer is asked to pay:

- **Off** — customer pays during the booking flow, before confirmation 
- **On** — customer pays on the confirmation page, after you manually approve the booking

> ⚠️ **Note:** If you require manual approval before payment, turn this setting on. Otherwise, leave it off for a fully automated flow.
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> ![](https://docs.neropay.app/contents/docs/medias/2026/04/5645808911d423658354284a0b3480f8.png)
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> If you switch on **Take payment after confirming:**
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> ![](https://docs.neropay.app/contents/docs/medias/2026/04/8b34633af355b684fbd9b169f5b44cf8.png)

### **Step 3 — Auto-refund deposit if the customer cancels**

This setting controls what happens when a customer cancels:

- **On** — the deposit is automatically refunded to the customer 
- **Off** — the deposit is retained and must be refunded manually if applicable

> 📸
> ![](https://docs.neropay.app/contents/docs/medias/2026/04/1e0b762b0b0c5a0378aa6fc93bf44f8c.png)

### **Part 3 — What customers see at checkout**

When a customer completes a booking that requires payment, they will see a clear breakdown before paying:

- **Base price** — the total cost of the service 
- **Deposit fee** — the amount due now 
- **Due now** — what they are about to pay 
- **Remaining later** — what will be collected at the venue

Accepted payment methods at this stage include card, Apple Pay, Google Pay, and Link.

> 📸*![](https://docs.neropay.app/contents/docs/medias/2026/04/7b9478248659c030c294a17f1c5c3881.png)*

The same breakdown appears on the confirmation page, along with service name, staff member, location, date and time, deposit taken, and remaining balance.

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/04/86d34318fbcf7a658f57a206bcbbb4c2.png)*

### **Part 4 — Managing payments and refunds**

### **Step 1 — Go to your bookings list**

From your dashboard, follow this path:

**NeroPOS → Bookings → List**

> **📸 
> ![](https://docs.neropay.app/contents/docs/medias/2026/04/a4d9cd00d720b4c03915f5792164c4da.png)**

### **Step 2 — Find the booking**

Use the filters at the top to narrow down by date, payment status, or location.

### **Step 3 — Open the payments panel**

Click the **Payments** option from the top bar to open the payments side panel. Here you can see:

- Recent payment activity for the booking 
- Payment status tags such as **PAID DEPOSIT** or **REFUNDED**

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/04/593cd3abaa2680ac3e6e297aa3b0174e.png)*

### **Step 4 — Process a refund**

- Click **Refund** next to the payment you want to reverse 
- A popup will appear showing the **maximum refundable amount** 
- Choose between a **full refund** or **partial refund** 
- Confirm the refund

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/04/06a2a6ae343fe324b5cce284592e2d86.png)
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> ![](https://docs.neropay.app/contents/docs/medias/2026/04/9fbe674087aac334b996dc421fa16f92.jpg)*

### **Step 5 — Confirm the status update**

Once the refund is processed, the payment column and status tags in the bookings list will update automatically to reflect the change.

### **Before you go live — tips and checks**

- ✅ Create a test service with a small deposit and run through the full booking and payment flow yourself 
- ✅ Verify that the remaining balance shown on the confirmation page matches what your staff expect to collect on-site 
- ✅ Check your cancellation and refund settings match your business policy 
- ✅ Confirm that staff are assigned to the correct services

### **Frequently asked questions**

**Q: Can I set a different deposit amount for each service?** A: Yes. The deposit fee is configured individually for each service in Step 6 above.

**Q: What if I don't want to take payment at the time of booking?** A: Toggle **Take payment for this service** off. Customers will be able to book without paying upfront.

**Q: Can a customer pay the remaining balance online?** A: No. The remaining balance is collected at the venue. Only the deposit or full payment is taken during the booking flow.

**Q: How do I assign a staff member to a service?** A: Staff assignment is managed in the Staff section of Booking Settings. See [Managing your staff →] for details.

**Q: What happens if I refund a deposit — does the booking get cancelled automatically?** A: No. A refund does not automatically cancel the booking. You will need to cancel it separately if needed.

*Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or create a ticket*