Merchants can update both the Shortened Descriptor and Longest Descriptor directly from the dashboard.

Steps

1. Log in to your NeroPay Dashboard
2. Go to ACCOUNT
3. Select Account & Profile
4. Click on Profile
5. Change your Descriptor
6. Update the information as needed and save your changes

Please ensure that:

1. The descriptor reflects your registered business or trading name
2. No special characters or misleading wording are used
3. The description is clear for cardholders to recognise the transaction

Changes may not appear immediately on all statements, as banks and card networks may take time to update their records.

If you have any questions, please email support@neroapy.app