If you are asked to reset your terminal, please follow the steps below:

1. Perform a Factory Reset

1. Press and hold the three buttons together for about 10 seconds.
2. A window titled “Confirm Factory Reset” will appear.
3. Select “Reset” to proceed.

2. Set Up the Terminal Again

1. The terminal will restart. When it turns back on, you will be asked to choose your language.
2. Select and connect to your Wi-Fi network.
3. After the network is connected, the registration code will appear on the screen.

3. Share the Code With Support

1. Please send the registration code to the support agent assisting you so they can complete the setup.

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If you have any further questions, please contact our support team at support@neropay.app or create a ticket through your dashboard.