Security
We apply strict security standards to protect your account and funds, and you must provide accurate information and comply with our identity and verification checks consistently.
-
Reserve Balance & Extra Security Verification
This guide explains how NeroPay handles extra security checks and why some transactions may be temporarily placed into Reserve Balance. These steps...
-
Why We Have a 7-Day Hold on First Pay-outs?
To protect both merchants and the platform from fraud and unauthorised activity, all new accounts follow a standard 7-day security hold before the...
-
Enhanced Verification – How to Complete Your Check
As part of our regular compliance reviews, we may ask you to complete an enhanced verification check . This helps us confirm that your business...
-
How to Upload Your Verification Video
What You Will Need A phone or device with a camera Good lighting Your ID (if requested) Access to the secure link we provide you For security...