# Mobile Apps overview

Source: https://docs.neropay.app/mobile-apps/mobile-apps-overview
Last updated: 2026-09-24T16:53:14+00:00

NeroPay Mobile Apps turns your NeroBooking page, NeroWeb store or own website into a branded app for Android, iPhone or both. Customers open your business from their home screen, then book, order and pay through the checkout your website already uses. It is a monthly service: NeroPay prepares the app and supports you through publishing it to the app stores.

> 📸 Mobile Apps sits under NeroPOS in the dashboard sidebar. **Create my app** starts the setup.
> 
>  ![NeroPay dashboard sidebar with Mobile Apps selected under NeroPOS, next to the Mobile Apps page and its Create my app button](https://docs.neropay.app/contents/docs/medias/2026/09/05fac19e292b0fd57db50c736706d678.png)

### What a mobile app gives your business

| Benefit | What it means |
| --- | --- |
| Be easier to find | A direct route from the customer’s home screen, without searching for your website again |
| Your existing checkout | The bookings, products and payment journey your website already supports |
| A brand they recognise | Your own logo, or an icon made from a letter or emoji in your colours |

### What the app opens

The app opens one website you already have. Customers can do whatever that website lets them do today.

| Website | What customers can do in the app |
| --- | --- |
| NeroBooking widget | Make and manage bookings |
| NeroWeb store | Browse, order and pay online |
| Your own website | Anything the site supports, including NeroPOS-connected ordering where it is enabled |

> 💡 Note: The app does not switch on services your website does not already have. To take online orders or payments in the app, enable them on the website first.

### Plans

Choose one platform or both. Each plan is a monthly service with VAT included, and the current price is shown on each plan card when you start.

| Plan | What it covers |
| --- | --- |
| Android | An Android app and Google Play submission support |
| iOS | An iPhone app and App Store submission support |
| Android + iOS | Your brand on both app stores; the best-value plan |

| Included in every plan | Details |
| --- | --- |
| Branding | Your logo, app icon and brand colours |
| Bookings and ordering | NeroBooking bookings and NeroWeb ordering through your existing page |
| Online payments | Through your connected NeroPay checkout |
| NeroPOS ordering | Where it is enabled on your website |
| Preparation and publishing | Preparation updates and publishing support |
| NeroAI store artwork | Store screenshots built from your own app screens, up to three attempts per app |

> 📸 The first setup step: choose Android, iOS or both. Prices include VAT. Figures shown are illustrative.
> 
>  ![The Choose your monthly plan step showing the Android, iOS and Android plus iOS plans](https://docs.neropay.app/contents/docs/medias/2026/09/1b54c6435dcf02620406f5a418382345.png)

### What the plan does not include

| Cost | Who charges it |
| --- | --- |
| Your existing NeroPay service subscriptions | NeroPay, billed as they are now |
| Payment processing fees | NeroPay, as on your existing account |
| Google Play or Apple developer account | Google or Apple, paid to them directly |

> ⚠️ A mobile app plan does not activate separate NeroPOS or payment services. It uses the services already enabled on the website the app opens.

### How it works

| Step | What happens |
| --- | --- |
| 1 · Choose plan | Pick Android, iOS or both |
| 2 · App details | Name, website, privacy policy, publishing preference, icon and permissions |
| 3 · Secure payment | Start the monthly subscription; nothing is built until payment is verified |
| 4 · App preparation | NeroPay prepares your app, usually within 1–5 hours of payment and all required details |
| Store review | The app is submitted to Google Play or the App Store, which review it on their own timescale |

The full walkthrough is in [Setting up your mobile app](https://docs.neropay.app/mobile-apps/setting-up-your-mobile-app). Once your app is prepared, [Managing your mobile app](https://docs.neropay.app/mobile-apps/managing-your-mobile-app) covers downloads, store artwork, billing and cancelling.

### Before you start

| What you need | Why |
| --- | --- |
| A live website | The NeroBooking widget, NeroWeb store or own website the app will open |
| A public privacy policy link | The app stores ask for one when an app is listed |
| A logo, or an idea for your icon | A square logo file, or a letter or emoji on your brand colour |
| Developer account access | Needed if the app is published through your own Google Play or Apple developer account |
| A payment card | The subscription starts when you pay |

### Things to know

| Topic | Detail |
| --- | --- |
| Store acceptance | Google and Apple review every app and decide whether to publish it; acceptance is not guaranteed |
| Billing | Starts on the day you pay and covers preparation and store review |
| Timing | The 1–5 hour preparation time is an estimate, not a guaranteed deadline |
| Cancelling | Stops future renewals; paid service continues until the end of the period you have paid for |

### Frequently asked questions

**Do I need a website to get an app?**

Yes. The app opens an existing NeroBooking page, NeroWeb store or your own website. If you do not have one yet, set up NeroBooking or NeroWeb first.

**Can I have an app on both Android and iPhone?**

Yes. Choose the Android + iOS plan in the first step of setup. It puts your brand on both app stores and costs less than two separate plans.

**Will customers pay through the app?**

Customers pay through the NeroPay checkout already connected to your website. The app does not change how payments work or what payment processing costs.

**Will my app definitely be accepted by the stores?**

No. Google and Apple review every app and make the final decision. NeroPay prepares the app and supports you through publishing, but cannot guarantee acceptance.

**How long does it take?**

Preparation usually takes 1–5 hours after payment and receipt of all required details. Store review and publication take additional time, set by Google or Apple.

*Still need help? Contact us at support@neropay.app or create a ticket.*