# Payment inbox

Source: https://docs.neropay.app/nerobooks/payment-inbox
Last updated: 2026-09-21T16:43:58+00:00

The payment inbox lists NeroPay card and cash records so you can turn each one into income.

It is a starting point, not a sales figure. You confirm the real gross sale and the VAT before anything is recorded. Go to **NeroBooks → Accounts → Payment inbox**.

### What is in it

| In the inbox | Not in the inbox |
| --- | --- |
| selected successful NeroPay payment records | sales taken any other way |
| cash records raised in NeroPay | refunds |
| payments from your NeroPay history, without opting in | processing deductions and fees |

> ⚠️ **Warning:** This is not a list of every sale you made. Treat it as a prompt to record income, never as a total.

### Turning a payment into a draft

Each payment is a row you open up. Inside is a short form.

| Field | What to enter |
| --- | --- |
| Verified gross sales amount | the full sale including VAT, from your own record of it |
| Verified VAT | the VAT on that sale |
| Description | what was sold |
| Confirmation tick | you have checked the sale, the VAT, and that it is not already in there |

**Add draft** makes a draft income entry. It counts towards nothing until you approve it in [Bookkeeping](https://docs.neropay.app/nerobooks/bookkeeping).

### Why the amount is not filled in for you

What NeroPay received is not automatically your gross sale. It can differ, so NeroBooks asks you rather than guessing.

- A deposit or part payment against a bigger sale 
- A sale split across two payment methods 
- A payment that includes something other than the sale 
- Deductions taken before the money arrives

### Not counting a sale twice

One sale can reach your books three ways: this inbox, a bank deposit in [Bank feeds](https://docs.neropay.app/nerobooks/bank-feeds), and an invoice raised in NeroPay. Only one should become income.

| Situation | What to do |
| --- | --- |
| You invoiced and they paid by card | record the sale once; match the payment to it |
| A card payment lands in the bank days later | match the bank movement to the entry |
| A POS order and a payment for the same sale | record the sale once |

> 💡 Note: The habit worth building: record the sale from its source document, then treat every later appearance of the money as a match.

### Refunds and deductions

Refunds and processing deductions need their own records and are not handled here. Enter them in [Bookkeeping](https://docs.neropay.app/nerobooks/bookkeeping) as separate records. If you are unsure which accounts to use, ask your bookkeeper.

### Older payments

The inbox opens on the current month. If it looks empty, widen the dates before deciding there is nothing there.

### Frequently asked questions

**Why does an amount show a long string of decimals?**

A known display issue on this screen. Enter the correct amount to two decimal places in the form — what you type is what is recorded.

**Empty for this month. Is it broken?**

Probably not. Widen the From and To dates.

**Do I have to record every payment?**

Record every one that is income not already in your books. Skip duplicates of sales you have recorded.

**I got the gross or VAT wrong. What now?**

Fix it while it is still a draft. Once approved, correct it with another entry rather than editing history.

**Does this affect the customer?**

No. It only affects your records. Nothing is sent and no money moves.

*This article explains how NeroBooks works. It is general information about the software, not accounting, tax or financial advice. Nero Panda Ltd, trading as NeroPay, is not a tax agent, accountancy firm or financial adviser.*

*Still need help? Contact us at support@neropay.app or create a ticket.*