# Additional services

Source: https://docs.neropay.app/neroconnect/additional-service-pricing
Last updated: 2026-10-09T18:58:45+00:00

Additional services are charged per event, on top of the channel fee: an SMS, a non-UK card, an extra payment method, an instant payout or a refund. You set the price of each, above NeroPay's floor.

> 📸 Your price and NeroPay's floor beneath it. No values shown.
> 
> ![Diagram of three cases. Above the floor: the difference is yours. At the floor: the service is passed on at cost. Below the floor: your entry is replaced by the floor. The floor for each service is printed under its field in your settings.](https://docs.neropay.app/contents/docs/medias/2026/10/f64c02f5f5a40d8f6192705e8117a0ca.png)

### The five services

| Service | Charged when |
| --- | --- |
| SMS fee | Each SMS sent for the merchant |
| Non-UK cards | A payment on a card issued outside the UK. Fixed and percentage parts |
| Extra payment method | A payment through an additional method. Fixed and percentage parts |
| Instant payout | An instant payout the merchant requests. Fixed and percentage parts |
| Transaction refund | Each refund the merchant issues |

Set them in **Settings → Pricing → Additional service pricing** as defaults, or per merchant on its **Merchant pricing** tab.

### The protected base

Under every field the page prints **Protected base**: NeroPay's cost for that service, visible to your platform only.

| You enter | What applies |
| --- | --- |
| Above the protected base | Your price. The difference is yours |
| Exactly the protected base | Your price, passed through at cost |
| Below the protected base | The base, applied silently in place of your value |

> ⚠️ Flooring is silent: the page doesn't refuse a value, it replaces it. If a saved figure isn't the one you typed, it was below the base.

### In Connect Reports

The **Additional service economics** block shows what merchants were charged, NeroPay's base cost and what your platform kept, per service. A row appears once a service has been used and settled in the dates chosen.

### Frequently asked questions

**Are additional services charged on every payment?**

No. Only when the event happens. Channel fees are the per-payment charge.

**Why did my price change after saving?**

It was below the protected base, so the base was applied.

**A priced service is missing from the report.**

No merchant has used it in the dates chosen. Widen the dates.

**Do my defaults change existing merchants?**

No, except an older account with all-zero pricing, which inherits them.

*Still need help? Contact us at support@neropay.app or create a ticket.*