# Connect Agents — track your sales team's commission Source: https://docs.neropay.app/neroconnect/connect-agents Updated: 2026-10-09T18:58:47+00:00 Connect Agents gives your own sales team a restricted login, assigns them merchants and tracks each person's commission. Commission is a share of your platform's net income from their merchants, not a share of the merchants' sales. > ⚠️ Connect Agents are your platform's own team. They introduce merchants to your platform; they are not agents of NeroPay or of any payment firm, and must not present themselves that way. ### How commission is worked out An agent's commission is their agreed rate of your platform's recorded net income from the merchants assigned to them: what is left after processing costs and any share owed to a parent platform. > 📸 Commission is worked out from your platform's net income, not from the merchant's sales. > > ![Diagram: the merchant's card sales, less processing costs, less a parent platform's share if any, give your platform's net income. Multiplied by the agent's rate, that gives the agent's commission. Recorded in the dashboard; you pay your team.]() **Example: one agent, one month** Sam, on Tillora Pay's sales team, is on 20% across his merchants, with 25% agreed for Market Street Deli. > 📸 One agent and the merchants assigned to them. Figures shown are illustrative. > > ![Diagram: Sam, a Connect Agent on Tillora Pay's own team, has three assigned merchants. The Corner Bakehouse £1,420.00 at 20% gives £284.00; Northside Barbers £960.00 at 20% gives £192.00; Market Street Deli £870.00 at 25% gives £217.50. Sam's commission is £693.50 from £3,250.00 of platform net income. Sam sees his merchants and his own commission, not other agents' merchants or financial tools. Figures shown are illustrative.]() | Merchant | Platform net income | Rate | Commission | | --- | --- | --- | --- | | The Corner Bakehouse | £1,420.00 | 20% | £284.00 | | Northside Barbers | £960.00 | 20% | £192.00 | | Market Street Deli | £870.00 | 25% | £217.50 | | **Total** | £3,250.00 | | £693.50 | > 💡 Note: Figures shown are illustrative. Commission is shown in the dashboard and is not paid out automatically. Pay your team through your own payroll or contractor process. ### Set up an agent | Step | What happens | | --- | --- | | 1 | Add the person as a team member in **Staff management** | | 2 | Go to **NeroConnect → Connect Agents** and select **Create agent** | | 3 | Choose the team member and enter their commission rate | | 4 | Assign merchants from **Connected Accounts**. You can set a different rate for any merchant | ### What an agent can and cannot do | Can | Cannot | | --- | --- | | See their merchants' onboarding, verification and status | Change pricing | | See their merchants' pricing | Move accounts between agents | | See their own commission | Use financial tools, view as a merchant, change passwords | > 💡 Note: Income in different currencies is kept separate. Income that cannot be matched to an agent's merchant is held for reconciliation. ### Frequently asked questions **Is commission a share of the merchant's sales?** No. It is a share of your platform's net income from that merchant, after processing costs and any parent-platform share. **Does NeroPay pay my agents?** No. The dashboard calculates and records commission. You pay your team. **Can I give one merchant a different rate?** Yes. Set it when you assign the merchant. **Can an agent change a merchant's pricing?** No. Agents can see pricing but not change it. **Can an agent see other agents' merchants?** No. Each agent sees only the merchants assigned to them. --- *Still need help? Contact us at support@neropay.app or create a ticket.*