# Reports and reconciliation

Source: https://docs.neropay.app/neroconnect/reports-and-reconciliation
Last updated: 2026-10-09T18:58:46+00:00

Connect Reports answers four questions: what your merchants traded, what you earned, what NeroPay charged you, and whether the ledger agrees with itself.

Go to **NeroConnect → Connect Reports**. The filters at the top (dates, channel, one merchant) drive the whole page once you select **Apply**. **Export CSV** and **Export PDF** download it.

> 📸 Monthly online and terminal activity. Demo data.
> 
> ![Screenshot of three activity tiles from the demo data, stacked: active e-commerce merchants, online payment volume and active card terminals.](https://docs.neropay.app/contents/docs/medias/2026/10/cac79a781fc1783868bc0ac7c72898d5.png)

> 💡 Note: Figures are cached for up to 90 seconds, so a payment taken a moment ago may not show yet.

### What each section shows

| Section | Shows |
| --- | --- |
| Monthly activity | Active online merchants, online volume and active card terminals, by month |
| Estate and ledger tiles | Processed volume, application fees generated, NCPA credited, NCPF debited and what your platform kept |
| Channel performance | Terminal and e-commerce side by side, with a fee-responsibility summary |
| Additional service economics | Per service: what merchants were charged, NeroPay's base cost and what you kept |
| Reconciliation and fee report | Whether NCPA, NCPF and the fees generated agree, and the latest payments traced to the ledger |
| Account and terminal inventory | Every merchant's status, KYC and active terminals |

> ⚠️ Reconciliation checks payment fees against the ledger. Monthly account, terminal and transfer charges sit outside it.

### Your platform wallet

| Balance | Means |
| --- | --- |
| Available balance | Cleared platform funds you can use |
| Connect reserve | Ring-fenced funds that keep platform-paid processing working when the main balance is thin |

### When a number looks wrong

| What you see | Why |
| --- | --- |
| Fewer active merchants than in the register | Active needs a successful payment in the dates chosen |
| Online volume below e-commerce volume | Keyed payments and recurring invoices are left out of online |
| Period total isn't the monthly rows added up | Totals count each merchant once |
| Application fees read zero | Your pricing is set at cost |
| Reconciliation agrees but the balance moved more | Monthly and transfer charges are outside the check |

### Frequently asked questions

**Application fee generated or NCPA credited?**

Generated is what your pricing produced on each payment; NCPA is what the ledger recorded. The reconciliation section confirms they agree.

**What if my balance and reserve run low?**

No payment is left unfunded. A payment whose NeroPay cost can't be covered falls back to merchant collection. Keep the reserve topped up.

**Where do I trace one payment?**

Open it in [Connect Logs](https://docs.neropay.app/neroconnect/logs).

*Still need help? Contact us at support@neropay.app or create a ticket.*