# NeroCard

Source: https://docs.neropay.app/neropay-dashboard/nerocard
Last updated: 2026-05-13T17:24:18+00:00

### **Before you start**

- You have an active NeroPay account. If not, please register [here](https://eu.neropay.app/). 
- You have a linked bank account 
- You have at least **£20** in your Payment Balance or NeroCard Balance

### **Step 1 — Sign up and register on NeroPay**

- Download the **NeroPay app** from the App Store or Google Play 
- Create an account by entering your email, password, and verifying your identity 
- Complete your profile — you may be asked to provide: 

- Full name 
- Address 
- Date of birth 
- Business details (if applicable) 
- Go to **Bank Accounts → Link a new bank account** and follow the prompts to connect your bank securely

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> *![Bank linking step 2](https://docs.neropay.app/contents/docs/medias/2025/08/Screenshot-2025-08-26-120918.png)![Bank linking step 3](https://docs.neropay.app/contents/docs/medias/2025/08/Screenshot-2025-08-26-120926.png)*

### **Step 2 — Add funds to your balance**

Before creating a NeroCard, you need at least **£20** in your Payment Balance or NeroCard Balance.

- Tap **Transfer Money** on your dashboard 
- Choose your linked bank account or merchant wallet 
- Deposit at least £20 to unlock card creation

### **Step 3 — Apply for a NeroCard**

Once your account has funds:

- Navigate to the **NeroCard** section in the app 
- Tap **Create Card** 
- Choose your card type:

| Card type | Fee | Availability |
| --- | --- | --- |
| **Virtual Card** | £1 | Instantly created, ready for online use |
| **Physical Card** | £19.90 | Shipped to your registered address |

- Confirm your details — a delivery address is required for physical cards 
- Review the fees and confirm your request

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> ### ![NeroCard dashboard](https://docs.neropay.app/contents/docs/medias/2026/03/Nerocard-1-scaled.png)
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> ### ![NeroCard cards list](https://docs.neropay.app/contents/docs/medias/2026/03/NeroCard-2.png)
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> ### ![NeroCard details](https://docs.neropay.app/contents/docs/medias/2026/03/NeroCard-3.png)

**Step 4 — Set your PIN**

Before making your first payment, set your PIN directly on the platform.

- Go to **Menu → NeroCard → Manage Card PINs** 
- Set, view, or change your PIN anytime from here

> ⚠️ **Note:** The **Manage Card PINs** button will appear automatically once your new card has been added to your account.

> 🔒 **Security reminder:** All PINs are securely encrypted. Never share your PIN with anyone, including NeroPay staff. If you suspect unauthorised access, contact NeroPay support immediately.

**Step 5 — View your card details**

- Go to your **Dashboard** and tap **NeroCard** 
- You will see all cards under your account — both physical and virtual 
- Tap the card you want to check 
- Tap **Details** to view the full card information and transaction history

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> ![](https://docs.neropay.app/contents/docs/medias/2026/04/9e657052d157a2c9e2f3ab2994aee124.jpg)

### **Managing your NeroCard day to day**

Once your card is set up, you can:

- **View balance and transactions** — check your NeroCard dashboard anytime 
- **Top up instantly** — add funds through your merchant wallet or linked bank 
- **Use anywhere** — pay online, in-store, or internationally 
- **Real-time alerts** — stay updated on every transaction

### **Frequently asked questions**

**Q: How much do I need in my account to create a NeroCard?** A: You need at least £20 in your Payment Balance or NeroCard Balance before you can create a card.

**Q: What is the difference between a Virtual and a physical card?** A: A virtual card (£1) is created instantly and is best for online payments. A physical card (£19.90) is shipped to your address and works everywhere, but takes longer to arrive.

**Q: I can't see the Manage Card PINs button — what should I do?** A: This button only appears after your card has been successfully created. If your card is active and the button is still missing, contact support.

**Q: Can I have both a virtual and a physical card?** A: Yes. You can create multiple cards under the same account.

*Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or create a ticket*