# Transactions

Source: https://docs.neropay.app/neropay-dashboard/transactions
Last updated: 2026-05-14T16:26:03+00:00

### **How to get there**

From your dashboard, follow this path:

**Dashboard → Transactions**

### **Part 1 — Filtering your transactions**

Use the filters at the top of the page to narrow down what you see:

| Filter | What it does |
| --- | --- |
| **Transaction type** | Filter by category — e.g. Balance Subtract, Payments, Transfers, or Refunds |
| **Operation type** | Filter by action — e.g. Deposits or Withdrawals |
| **History from** | Set a date range — useful for monthly reviews or preparing financial reports |
| **Wallet currency** | Filter by currency — e.g. GBP, USD, or EUR |
| **Status** | Filter by outcome — Succeeded, Pending, or Declined |

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/05/9829ef066c844cea0fab93580d61baf5.png)*

### **Part 2 — Understanding transaction details**

Each transaction shows the following information:

| Column | What it shows |
| --- | --- |
| **Type of operation** | The nature of the transaction — e.g. Balance Subtract, Make Payment, or Transfer |
| **Date and time** | The exact date and time the transaction occurred |
| **Status** | The current outcome of the transaction |
| **Amount** | The total value in the relevant currency |

**Transaction statuses:**

| Status | What it means |
| --- | --- |
| **Succeeded** | The transaction completed successfully |
| **Pending** | The transaction is being processed and is not yet complete |
| **Declined** | The transaction was not processed — e.g. due to insufficient funds |

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> ![](https://docs.neropay.app/contents/docs/medias/2025/11/Screenshot-2025-11-08-at-12.54.52-am-scaled.png)

### **Part 3 — Processing a refund**

You can process full or partial refunds directly from the Transactions page.

**How to refund from the dashboard**

- Go to **Dashboard → Transactions** 
- Open the completed transaction you want to refund 
- Click the **Refund** button next to the amount 
- Choose your refund type: 

- **Full refund** — returns the total amount to the customer 
- **Partial refund** — enter the specific amount you want to refund 
- Click **Submit Refund** to confirm

The refunded amount is returned permanently to the customer's original payment method.

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2025/11/Screenshot-2025-11-08-at-12.50.28-am.png)*
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**Refund comparison — Dashboard vs Terminal:**

| Platform | Refund type supported | Notes |
| --- | --- | --- |
| **Dashboard → Transactions** | Full and partial refunds | Enter any amount for partial refunds |
| **Terminal → Transactions** | Full refund only | Refunds the entire transaction amount |

### **Important notes on refunds**

- ⚠️ Refunds are irreversible once processed — always double-check before confirming 
- Funds may take **1–14 business days** to appear in the customer's account, depending on their bank 
- Partial refunds appear as **Partial Refunded** with the refunded amount shown 
- Refund transactions are excluded from all sales and revenue totals 
- Both full and partial refunds create a related entry labelled **refund_transaction**, which is excluded from reports and analytics

### **Part 4 — Using Transaction History effectively**

**Step 1 — Apply filters** Use the filter options to refine your view — for example, set a date range to review a specific month or select a currency to focus on international payments.

**Step 2 — Review individual transactions** Click on any transaction to see more detail. This is particularly useful for investigating larger or unusual amounts.

**Step 3 — Take action if needed** If you notice any unexpected transactions, contact support immediately with the transaction details for clarification or dispute resolution.

### **Why Transaction History matters**

- Track all incoming and outgoing payments in one place 
- Identify discrepancies or errors quickly 
- Organise financial data for reporting and analysis 
- Support compliance and accountability requirements

### **Frequently asked questions**

**Q: Can I export my transaction history?** A: Yes. Use the Reports section to generate and export financial reports. See Reports overview → for full details.

**Q: Why has my transaction been declined?** A: Common reasons include insufficient funds, incorrect card details, or a block placed by the customer's bank. If the issue persists, contact support with the transaction reference.

**Q: How long does a refund take to reach the customer?** A: This depends on the customer's bank — typically 1–14 business days from the date the refund is processed.

**Q: Can I reverse a refund once it has been processed?** A: No. Refunds are irreversible once submitted. Always verify the amount and transaction before confirming.

**Q: Why don't refunds appear in my sales totals?** A: Refund transactions are automatically excluded from sales and revenue totals to keep your reporting accurate.

*Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or create a ticket*