# Customers

Source: https://docs.neropay.app/neropos/customers
Last updated: 2026-05-19T13:56:44+00:00

### **How to get there**

From your dashboard, follow this path:

**NeroPOS → Customers**

### **Part 1 — Your saved customers list**

The Customers page shows everyone you have saved. Each customer card displays their:

- Name 
- Phone number 
- Email address 
- Saved address (if available)

From any customer card you can:

- **Select** — attach the customer to an open order 
- **Edit** — update their details 
- **Send notification** — contact them directly

### **Part 2 — Sending a notification to one customer**

- Click **Send notification** on any customer card 
- Choose your channel — toggle between **SMS** and **Email** 
- For emails, choose from a ready-made template such as "Store open today", or write your own message. The subject line and message body will auto-fill based on the template you pick, but you can edit them freely 
- Check how many SMS messages and emails you have remaining for the day — this is shown in the panel so you always know where you stand 
- Click **Send notification** when ready — emails are queued and delivered in the background so you can get on with your day

> 📸 *![Screenshot 2026-04-09 at 10.42.09 am.png](https://docs.neropay.app/contents/docs/medias/2026/04/4151bd157c62944ad9cb7e77472229ac.png)*

### **Part 3 — Managing your blocklist**

If a customer has asked not to be contacted, you can block them from receiving any notifications.

- Click **Blocklist** at the top of the Customers page to see all currently blocked customers 
- Blocked customers are flagged with a red **Blocked** badge in your main customer list — so there is no risk of accidentally sending them a message 
- To unblock someone, click **Remove from block list** and they will be able to receive notifications again

> 📸 *![Screenshot 2026-04-09 at 10.38.59 am.png](https://docs.neropay.app/contents/docs/medias/2026/04/d0dcd0dde4575d017ba0756623e70067.png)*

> ⚠️ **Note:** Blocked customers are automatically skipped in bulk sends — you do not need to remove them manually before sending.

### **Part 4 — Sending a bulk notification**

To reach multiple customers at once:

- Click **Send bulk notification** at the top right of the Customers page 
- Toggle between **SMS** and **Email** to choose your channel 
- Use the customer checklist to select who you want to contact: 

- **All matching** — selects everyone in your current filtered view 
- **This page** — selects only the customers visible on screen 
- **Individual selection** — pick customers one by one 
- Choose a template or write a custom message 
- Click **Send** when ready

> 💡 **SMS character limit:** Each 160 characters counts as one message segment, up to a maximum of 640 characters per message.

> ⚠️ **Bulk send limit:** You can send to a maximum of **50 customers** per bulk send.

> ⚠️ **Sender name:** Your messages will be sent from **NeroPay Store** as the sender name. This is fixed for security and spam prevention purposes and cannot be changed.

### **Part 5 — Saving a customer's favourite table**

You can save a customer's preferred table to their profile, making it easier to deliver personalised service every time they visit.

**From the dashboard:**

Go to **NeroPOS → Customers**, open the customer's profile and update their favourite table from there.

> 📸
> ![](https://docs.neropay.app/contents/docs/medias/2026/05/1ae74e135edab2d52da77c4e4a172869.png)

**From the EPOS screen:**

- Open your EPOS and look for the **chair icon** in the top-right corner of the screen 
- Click on the table your customer prefers — for example, T3 
- Search for the customer by name 
- Save the table to their profile

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/05/65a9c8b31934208ffc56f772af1f3441.png)**![](https://docs.neropay.app/contents/docs/medias/2026/05/3232efb543d9f7e5cc31af4202a363ce.png)
> ![](https://docs.neropay.app/contents/docs/medias/2026/05/60662ccc572607164de7e53254866cb6.png)*

> 💡 **Tip:** This links back to the **Track favourite tables** setting in POS Settings — once enabled, the system stores each customer's favourite table, last table used, and visit count automatically. See NeroPOS settings — General →

### **Frequently asked questions**

**Q: How many notifications can I send per day?** A: Your daily SMS and email allowance is shown in the notification panel when you send a message. Check this before sending to avoid running out mid-campaign.

**Q: Can I send a notification to a customer who is on the blocklist?** A: No. Blocked customers are automatically excluded from all notifications — both individual and bulk sends.

**Q: Can I customise the sender name on SMS messages?** A: No. All messages are sent from NeroPay Store as the sender name. This is fixed for security and spam prevention purposes.

**Q: What happens if I send a bulk notification to more than 50 customers?** A: The bulk send is capped at 50 customers per send. If you need to reach more customers, split your list and send in batches.

**Q: Can I create my own notification templates?** A: You can write a fully custom message in the message body field at any time. Ready-made templates are also available to speed up common messages, such as "Store open today."

*Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or create a ticket*