# Print NeroPOS receipts from phones, tablets and POS devices

Source: https://docs.neropay.app/neropos/neropos-receipt-printing
Last updated: 2026-11-13T16:16:44+00:00

Print NeroPOS receipts from an Android phone, an iPhone, an Android tablet, an iPad or a dedicated Android POS terminal. The same steps apply when you use an iPad or Android tablet as your POS register. Choose the method that matches your printer and device.

[**Star USB on Android**](https://docs.neropay.app/neropos/neropos-receipt-printing#neropos-star-usb)

Use Star PassPRNT with a supported USB printer, such as the Star TSP650II.

[**Android print service**](https://docs.neropay.app/neropos/neropos-receipt-printing#neropos-android-printing)

Choose a printer from the Android print sheet.

[**AirPrint on iPhone or iPad**](https://docs.neropay.app/neropos/neropos-receipt-printing#neropos-airprint)

Print to an AirPrint printer on the same local network.

## Turn on receipt printing in NeroPOS

- On the device you will print from, sign in and open **NeroPOS → Settings → Printing**. 
- Under **Print from your phone or tablet**, turn on app printing. Select **NeroPOS orders**, **Self Kiosk orders** or **NeroWeb orders** as needed. 
- Under **Page size & receipt width**, choose a size that matches the paper in your printer. For an 80 mm roll, choose **80 mm receipt**. 
- Tap **Save app printing**. Then set up your printer using the section below and tap **Test receipt**. The test creates no order or payment.

[Open NeroPOS Printing settings](https://eu.neropay.app/merchant/pos/settings#printing)

## Set up Star PassPRNT for USB printing on Android

You need an Android device that can connect to a USB printer. This includes Android POS terminals such as the Sunmi T2s. Star lists USB support for the TSP650II with firmware 2.1 or later. Check the exact model if you have a linerless or SK variant. [Star PassPRNT printer compatibility](https://www.star-m.jp/products/s_print/sdk/passprnt/manual/android/en/functions.html#hardware-configuration)

- Load the 80 mm roll, close the cover, power on the printer and connect its USB data cable to the Android device. If your phone or tablet needs an adapter, use one that supports USB host mode (OTG). 
- Install [Star PassPRNT from Google Play](https://play.google.com/store/apps/details?id=jp.star_m.passprnt) on that Android device. 
- Open Star PassPRNT, tap **Select Printer**, choose **USB** and select the Star printer. Allow USB access if Android asks. [Star printer selection guide](https://star-m.jp/products/s_print/sdk/passprnt/manual/android/en/introduction.html) 
- In **NeroPOS → Settings → Printing**, find **Star USB printing** and tick **Use Star PassPRNT for POS receipts**. The selection saves immediately in the NeroPay app or browser you are using. If you switch between the app and Chrome, enable it where you will print. 
- Tap **Test receipt → Send to Star printer**. If Android asks whether to open PassPRNT, allow it. Check that the test receipt comes out of the external Star printer. 
- To print a NeroPOS or NeroWeb receipt, use the print action on the order, then tap **Send to Star printer**. PassPRNT handles the job outside the Android print sheet.

Enable Star USB on the Android device connected to the printer. The checkbox is disabled on Windows, iPhone and iPad. Self Kiosk orders use the device’s regular printing flow.

## Use the Android print service

- On your phone, tablet or Android POS, search device settings for **Printing**. Enable the print service that supports your printer, or install the service recommended by the printer manufacturer. [Android print service setup](https://support.google.com/android/answer/10177839?hl=en) 
- In the NeroPay app, tap **Test receipt**. In the Android print sheet, select your printer and the matching paper size if the service offers it, then tap **Print**. If you see **Receipt preview** first, tap **Print / AirPrint**. 
- For a POS device with a built-in printer, check whether the device maker exposes it through an Android print service. Ask the device supplier which print service to use if the printer does not appear.

If you enable **Open the Android print sheet after a kiosk order**, supported Android app setups open the sheet after checkout. Confirm the printer and tap **Print** there.

## Use AirPrint on iPhone, iPad or iPad POS

- Connect your iPhone or iPad to the same local network as an AirPrint-compatible printer. [Apple AirPrint requirements](https://support.apple.com/en-gb/109349) 
- In the NeroPay app, tap **Test receipt**, then **Open for AirPrint**. In the browser, tap **Print** or choose **Share → Print**. 
- Select the printer, review the options and tap **Print**. If the browser fails to open, use **Copy browser link** and paste the link into Safari. If the receipt link has expired, reopen the receipt from the order.

## Troubleshoot a missing printer or failed print

- **The Star checkbox is greyed out.** Open the settings on the Android device connected to the printer. If the box is still disabled, try Chrome on that device with **Desktop site** turned off. If the entire **Star USB printing** section is missing, reload the settings and ask your account administrator to confirm that the Star printing update is available. 
- **PassPRNT cannot find the USB printer.** Check the power, roll and cover. Reconnect the printer directly to the device, try another USB data cable or port and grant USB access if asked. Check the model, firmware and connection using the printer’s self-test. [How to run a Star printer self-test](https://starmicronics.com/help-center/knowledge-base/how-to-print-a-self-test-on-star-printers/) 
- **Send to Star printer does not open PassPRNT.** Open PassPRNT once to check that it is installed and can see the printer. If the NeroPay app still cannot open it, try Chrome on the same Android device, re-enable the Star option there and repeat the test. 
- **The system print sheet opens or the receipt is clipped.** For Star USB, check that the Star checkbox is ticked in the app or browser you are using. For system printing, check both the NeroPOS receipt width and the paper size offered by the printer in the print sheet. 
- **AirPrint cannot find the printer.** Check that the printer supports AirPrint and that both devices are on the same network. Then reopen the print sheet and select the printer again.

If printing still fails, send the device model and OS version, printer model and firmware, connection type, and the exact message or error code shown during **Test receipt**. [Contact NeroPay Support](https://docs.neropay.app/support)