# Products and Categories Source: https://docs.neropay.app/neropos/products-and-categories Last updated: 2026-05-19T13:56:55+00:00 ### **📹 Video tutorial** ### **Before you start** - You have an active NeroPay account with NeroPOS enabled - You have your menu, product names, prices, and images ready - You have decided how you want to organise your categories — for example, Starters, Mains, Drinks ### **Part 1 — Setting up categories** Before adding products, you need to create categories — think of these as folders that group your products together. **Step 1 — Go to Categories** From your dashboard, follow this path: **NeroPOS → Categories** **Step 2 — Create a category** Click **Add Category** and enter the name of your first section — for example, Starters, Mains, or Drinks. Repeat for each category you need. **Step 3 — Arrange your categories** To change the order in which categories appear on your store, click and drag the icon on the far left of each category row to reposition it. > 📸 > > > > **![](https://docs.neropay.app/contents/docs/medias/2026/02/add-product-1.png)** ### **Part 2 — Adding products** **Step 1 — Go to Products** From your dashboard, follow this path: **NeroPOS → Products** **Step 2 — Create a new product** Click the green **Add Product** button at the top right of the page. **Step 3 — Enter the basic details** Fill in the following fields: - **Name** — give your product a clear, descriptive title - **Category** — select the category you created in Part 1 - **Price** — enter the standard price - **Discounted price** — optional, use this if you are running a promotion > 📸 > > > > **![](https://docs.neropay.app/contents/docs/medias/2026/02/addd-p-2.png)** ### **Part 3 — Product customisation and images** Once the basic details are saved, scroll down the product page to configure additional settings: **Product image** Upload a high-quality image — this is what customers will see when browsing your online store. **Hide on NeroWeb** Toggle this on if you want the item to be available in your POS but not visible on your website — useful for in-store-only items or seasonal products you are temporarily removing from online ordering. **Separate delivery price** If a specific product requires a unique shipping cost — for example, a heavy or oversized item — you can set a separate delivery price for that product here. > 📸 > > > > **![](https://docs.neropay.app/contents/docs/medias/2026/02/add-p-3.png)** ### **Part 4 — Staff notes** Towards the bottom of the product page, you can enable a **Note Section**. This allows your staff to add specific details or customer requests to an item when adding it to the basket in the POS — for example, allergy notes or special preparation instructions. > 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/05/2d2a3b19f0fdcac21f7b640d4ba33752.png)* > 💡 **Check your work:** After adding a product, refresh your NeroWeb site to see how the image and price appear to a customer before going live. ### **Part 5 — Using global options** Global options let you create reusable customisation choices — such as size, ice level, or extras — and apply them in bulk to an entire category or multiple products at once, instead of setting them up individually for each item. **How to use global options:** - Create your global option — for example, Size: Small / Medium / Large - Apply it to the category or products you want - The option will appear automatically on every product it is assigned to > 💡 **Tip:** Mark an option as required with an asterisk so customers must make a selection before adding the item to their basket — for example, size is required for drinks. > 📸 > ![](https://docs.neropay.app/contents/docs/medias/2026/05/54b8db5c68fb4803658bb815d9ba8fec.png) > ![](https://docs.neropay.app/contents/docs/medias/2026/05/3e2577475802b9dd0a597a6ae0933a76.png) **Disabling a global option for a specific product** If a global option applies to a whole category but you want to exclude one particular product: - Open that specific product - Find the global option applied to it - Disable it for that product only This overrides the category-level setting without affecting any other products. > 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/05/38a67d701fb3b5465a7e1f2f7b69f49e.png)* ### **Part 6 — Adding products with NeroAI** If you have an existing menu, you can skip manual entry entirely. NeroAI scans a photo or PDF of your menu and automatically populates your POS and online store in one go. > ⚠️ **Please note:** Uploads are subject to limits within a certain time period. Bulk or repeated uploads are not supported. **Step 1 — Open the AI importer** From your dashboard, follow this path: **NeroPOS → Products → Import/Export → Upload Products with AI** > **📸![](https://docs.neropay.app/contents/docs/medias/2026/02/AI-1.png)** **Step 2 — Upload your menu** Click the upload area and select a clear photo or digital copy of your menu. Make sure product names and prices are legible. > 💡 **Tip:** For the most accurate scan, ensure the lighting is good and the menu is flat. If NeroAI misses a price, you can manually edit the item after the import is complete. > 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/02/AI5.png)* **Step 3 — Scan the menu** Click **Scan Menu**. NeroAI will analyse the content and identify your categories, product names, and prices. > 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/02/AI-2.png)* **Step 4 — Review the scanned data** Once the scan is complete, your menu will appear as an organised list. Check that all categories and prices have been captured correctly. If there are items you sell in-store but do not want on your website, use the bulk selection tool to click **Hide on NeroWeb**. > 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/02/AI-3.png)* **Step 5 — Import your products** Once you are happy with the list, click **Import**. The system will automatically create all categories and products in your database. They will be visible in both your NeroPOS terminal and your NeroWeb online store immediately. > 📸 > ![](https://docs.neropay.app/contents/docs/medias/2026/02/AI-4.png) **Frequently asked questions** **Q: Can a product belong to more than one category?** A: No. Each product is assigned to one category. If you need the same item in multiple categories, create it as a separate product. **Q: Can I hide a product temporarily without deleting it?** A: Yes. Toggle **Hide on NeroWeb** to remove it from your online store while keeping it in your POS. You can turn it back on at any time. **Q: What is the difference between a global option and a product-specific option?** A: A global option is created once and applied across multiple products or a whole category. A product-specific option only applies to one item. Use global options to save time when many products share the same choices. **Q: Can I change the order products appear in on my store?** A: Yes. Reorder products within a category the same way you reorder categories — by dragging the row handle on the left. **Q: Can I use NeroAI if my menu is handwritten?** A: NeroAI works best with printed or clearly typed menus. Handwritten menus may produce inaccurate results — we recommend manually entering any items that are not captured correctly after the scan. **Q: Can I run NeroAI multiple times to add more products?** A: Uploads are subject to time-period limits and bulk or repeated uploads are not supported. For additional products, use the manual Add Product method. *Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or create a ticket*