# Setup Service

Source: https://docs.neropay.app/neropos/setup-service
Last updated: 2026-05-19T13:54:50+00:00

### **How to get there**

From your dashboard, follow this path:

**NeroPOS → Setup Service**

### **Step 1 — Go to your dashboard**

Log in at [eu.neropay.app](https://eu.neropay.app).

### **Step 2 — Navigate to NeroPOS**

From the main menu, select **NeroPOS**.

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> ![](https://docs.neropay.app/contents/docs/medias/2026/03/1-scaled.png)
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> ![](https://docs.neropay.app/contents/docs/medias/2026/03/2-scaled.png)

### **Step 3 — Open Setup Service**

Click **Setup Service**, then tap **Request Setup**.

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> ![](https://docs.neropay.app/contents/docs/medias/2026/03/3-scaled.png)

### **Step 4 — Upload your materials**

When submitting your request, please upload any relevant materials that will help our team complete the setup. This may include:

- Your menu 
- Different pricing for takeaway and dine-in 
- Any special configuration requirements

> ⚠️ **Note:** The more detail you provide, the faster our team can complete your setup. Incomplete submissions may require follow-up before work can begin.

### **What happens next?**

Once submitted, our team will review your request and materials and reach out if anything else is needed. You do not need to do anything further — we will handle the configuration and confirm once your EPOS is ready.

### **Frequently asked questions**

**Q: Is the EPOS setup service really free?** A: Yes. The setup service is currently free for all NeroPay merchants.

**Q: How long does setup take?** A: This depends on the complexity of your configuration. Our team will be in touch if they need any additional information.

**Q: Can I make changes after the setup is complete?** A: Yes. Once your EPOS is configured, you can make changes directly through your dashboard. See [Adding products to EPOS] and [Changing the EPOS layout] for guidance.

**Q: What if I don't have all my materials ready?** A: We recommend having your menu and pricing ready before submitting. Incomplete requests may take longer to process.

*Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or create a ticket*