# What's new in NeroPOS: November 2026

Source: https://docs.neropay.app/neropos/whats-new-in-neropos
Last updated: 2026-11-10T16:37:46+00:00

A round-up of what has been added to NeroPOS recently, from the new Service screen and staff lock to offline mode, smarter tables and low-stock alerts. Most new options are off by default, so your till only changes when you switch them on. Each section says where to find the setting.

> 📸 The main additions, grouped by where they help.
> 
>  ![Overview of new NeroPOS features in six groups: the Service screen and staff lock; speed and offline; tables; basket and checkout; receipts and reports; and low-stock alerts.](https://docs.neropay.app/contents/docs/medias/2026/11/164316256b40487c255fa222841a091b8ba015c1.jpg)

### Two new screens

| Feature | What it does |
| --- | --- |
| [Service](https://docs.neropay.app/neropos/service-workspace) | Tonight's bookings, live tables, walk-ins and the waitlist on one screen, opened from the till |
| [Staff lock](https://docs.neropay.app/neropos/staff-lock-screen) | Staff tap their name and enter their own PIN to use the till. Manager approval by PIN for voids and refunds |

> 💡 Note: both are in **NeroPOS → POS Settings → Mode** and are off by default.

### Speed and offline

Go to **NeroPOS → POS Settings → General** and find **Performance & offline**.

| Setting | What it does |
| --- | --- |
| Enable POS Cache | Keeps products, categories and options in the browser so the till loads faster. Refreshes itself when you change products or settings |
| Enable Offline Mode | If the internet drops, cash, bank payment and external card orders are saved on the till and sync when the connection returns |
| EPOS / tablet fast mode | Makes product and category taps feel quicker on iPads, Android tablets and slower EPOS devices |
| Auto-refresh POS when idle | Reloads a long-running till only when it is safe: empty basket, no payment running. Checks after 1 hour or 30 orders |

> ⚠️ Card terminal, Tap to Pay and keyed card payments still need an internet connection.

### Tables

Go to **NeroPOS → POS Settings → General** and find **Modules / UI** and **Industry quick operations**.

> 📸 Smart table colours show how long each table has been sat.
> 
>  ![A NeroPOS table map with smart colours: empty tables green, tables seated under 15 minutes blue, 15 to 45 minutes amber and over 45 minutes red, each with a timer.](https://docs.neropay.app/contents/docs/medias/2026/11/4c1265513f8db62985414f1aa83681678bbadb51.jpg)

| Setting | What it does |
| --- | --- |
| Smart table colours and timers | Colours occupied tables by time seated: blue up to 15 minutes, amber 15–45 minutes, red after 45. Empty tables stay green |
| Manual table status | Adds Waiting to order, Food sent, Mains served, Bill requested and Waiting for payment |
| Repeat last order / round | Loads a table's latest order, or the last customer order, into a new basket |
| Table list order | Keep tables in fixed order, bring occupied tables to the top, group by area or use your own sort order |

### Basket and checkout

| Setting | What it does |
| --- | --- |
| Mixed service & retail basket | Sell a NeroBooking service and a stock product in one basket, with one payment and one receipt. Service lines do not reduce stock |
| Basket item note button | Adds a note icon to each basket line so staff can add notes after the item is in the basket |
| Quick "Remove Service Charge" button | One tap to remove the service charge before payment. Staff permissions still apply |
| Service Charge switch | An on/off switch in Order Details and the Payment window that updates the total straight away |
| Order numbering | Keep the default reference or use sequential numbers such as 1, 2, 3, with an optional prefix such as POS-1 |
| Repeat customer order | Find a customer by phone and reload their latest order as a new basket |
| Walk-in queue | Manage waiting and in-service customers from the till, for salons and counters |
| Rebook after payment | Shows a Book next appointment action after a successful payment |

**Example:** a piercing studio adds a £25.00 piercing service and £18.00 titanium jewellery to one basket. NeroPOS takes £43.00 once and prints one receipt. The jewellery stock goes down; the service line has no stock. Figures shown are illustrative.

> 💡 Note: the mixed basket sells the service but does not create an appointment. Book the slot in NeroBooking as usual.

### Receipts and reports

| Setting | What it does |
| --- | --- |
| Hide VAT total on customer receipts | Removes the VAT included line from paper and PDF receipts. Service charge, discounts and the total stay |
| Show refunds and voids on X/Z reports | Adds refund and void counts, totals and lines to X and Z report printouts |

### Low-stock alerts

Go to **NeroPOS → POS Settings → Mode** and find **Stock management & low-stock alerts**.

| Setting | What it does |
| --- | --- |
| Enable Stock Management | Turns on stock tracking for your NeroPOS products |
| Low-stock threshold (units) | Alerts when a tracked product is at or below this number, including out of stock |
| Email stock alerts | Up to three email addresses |
| Paid SMS stock alerts | A text to one mobile number. SMS fees apply and the estimate is shown before you save |

> 💡 Note: you get one alert per product. A new alert is sent only after it is restocked above the threshold and falls low again.

### Frequently asked questions

**Will any of this change my till without me doing anything?**

Most new options are off by default. Check POS Settings, switch on the ones you want, then save.

**Does offline mode take card payments?**

No. Card terminal, Tap to Pay and keyed card payments need the internet. Offline mode keeps cash, bank payment and external card orders and syncs them later.

**Where is the Service screen?**

Turn on Enable Service workspace in POS Settings → Mode, save, then reload NeroPOS. A Service button appears in the top bar.

**Do mixed baskets book an appointment?**

No. They sell the service on one receipt. Book the appointment in NeroBooking.

**Are low-stock SMS alerts free?**

No. SMS fees apply. Email alerts are free.

*Still need help? Contact us at support@neropay.app or create a ticket.*