# NeroWeb Overview

Source: https://docs.neropay.app/neroweb/neroweb-overview
Last updated: 2026-10-22T12:44:59+00:00

### **📹 Video tutorial**

*customer perspective walkthrough*

### **What NeroWeb does for your business**

- **Free online store** — get a live website instantly, no developer needed 
- **Online ordering** — customers can order for delivery or collection directly from your store page 
- **Reservations** — customers can book tables or appointments through your NeroBooking widget 
- **Fully customisable** — build and design your pages using the NeroWeb page builder 
- **Your own domain** — connect a branded domain so customers find you at your own web address

### **How to get there**

From your dashboard, follow this path:

**NeroPOS → NeroWeb**

Your store link is on the General tab — this is the URL your customers use to access your store:

`https://eu.neropay.app/neroweb/your-store-name`

Click **Copy** or **Open** to share or preview your store.

> 💡 **Tip:** A QR code for your store is also available on the General tab — useful for counters, flyers, and menu cards.

> 📸
> ![](https://docs.neropay.app/contents/docs/medias/2026/05/296a7cc82558c0e8fd6f88f8ea79a8e6.png)

### **Building your store pages**

From your dashboard, follow this path:

**NeroPOS → NeroWeb Pages**

NeroWeb Pages is where you manage and build your website. You will see all your pages listed here — including system pages such as Home, Online Order, Reservation, and Checkout.

### **Choosing a theme**

Click **Themes** in the top right corner to choose a design that suits your business.

> 📸
> ![](https://docs.neropay.app/contents/docs/medias/2026/05/51b7568ec6302c2de5852d1dde0806a1.png)

**Using the page builder**

Click **Open builder** next to any page to open the editor. From here you can:

- Add and arrange sections using the elements panel on the left — Hero, Gallery, Text, CTA, Reservation, Online order, and more 
- Edit content, styling, and settings from the Inspector panel on the right 
- Drag sections in the Page structure panel to reorder them 
- Click **Preview** to see how the page looks to customers before publishing 
- Click **Save changes** when you are happy

> ⚠️ **Note:** System pages such as Online Order, Reservation, and Checkout have the builder disabled — only limited settings are editable on these pages. The Checkout page is fixed and cannot be edited.

> 📸
> ![](https://docs.neropay.app/contents/docs/medias/2026/05/610c0171e309893d63bb93d93836d09c.png) **

### **What customers see**

When a customer visits your NeroWeb store they can:

- Browse your menu and product catalogue 
- Place an order for delivery or collection 
- Make a reservation via your booking page 
- See your opening hours, contact details, and location

After placing an order, the customer sees a confirmation page with their order details and status.

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/05/43a1174173b0c1566b3f23ec214f7f24.png)*
> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/02/confirmation-page-for-customer.jpeg)*

### **Managing incoming orders**

When a new online order comes in, you will see a notification on your EPOS screen. From there:

- Click the notification to open the order 
- Review the order details 
- Use the **status dropdown** to update the order status — for example, Accepted, In progress, Ready, or Completed 
- The status updates are visible to you from the EPOS and dashboard

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/04/b26b186d320a647b8e2efd09674f9724.png)***

### **What's covered in this section**

| Article | What it covers |
| --- | --- |
| Getting started with NeroWeb → | All NeroWeb settings — general, hours, ordering, printing, delivery fees, discounts, branding, and domain management |
| Adding products to EPOS → | How to add and organise your menu and products |
| Setting up tables, areas and QR codes → | Table map and QR code ordering for dine-in |

> 💡 Customers can also order by phone. [AI Reception](https://docs.neropay.app/neroapps/ai-reception) answers calls and connects NeroWeb orders to your existing kitchen workflow.

### **Frequently asked questions**

**Q: Is NeroWeb really free?** A: Yes. NeroWeb is included with your NeroPay account at no extra cost. You can also connect a custom domain — your first domain is free.

**Q: Can I use NeroWeb without NeroPOS?** A: NeroWeb works alongside NeroPOS — your products, categories, and settings are shared across both. We recommend setting up NeroPOS first before going live with NeroWeb.

**Q: How do customers find my NeroWeb store?** A: Share your store link or QR code — both are found in **NeroPOS → NeroWeb → General**. You can also connect a custom domain for a fully branded address.

**Q: Can I edit the Checkout page?** A: No. The Checkout page is a permanent system page and cannot be edited. It is fixed to ensure a consistent and secure checkout experience for customers.

*Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or create a ticket*