# NeroWeb Setup

Source: https://docs.neropay.app/neroweb/neroweb-setup
Last updated: 2026-05-19T13:02:31+00:00

**A complete guide to understanding all back-office settings.**

### **How to get there**

From your dashboard, follow this path:

**NeroPOS → NeroWeb**

> ⚠️ **Important:** Always click **Save Settings** in the top right corner before leaving any tab or refreshing the page — unsaved changes will be lost.

### **Tab 1 — General**

The General tab is where you set up your store's identity, appearance, and contact information.

**Activating your store**

Toggle **Active Store** to on. Your store will not be visible to customers until this is switched on.

Once active, your store URL will appear here — this is your free NeroWeb link. Share it with customers so they can browse your menu, place orders, and make bookings.

> 💡 **Example:** Your store link will look something like `https://nero.store/yourshopname`

> 📸 
> Store Homepage
> **![](https://docs.neropay.app/contents/docs/medias/2026/05/42643abef5d08d30043a3ef70f946639.png)*****![](https://docs.neropay.app/contents/docs/medias/2026/05/e314355dbeb5f5243c32599b1c044136.png)***

**Store identity**

| Setting | What it does |
| --- | --- |
| **Store name** | Your business name shown to customers |
| **Short tagline** | A short description or slogan shown on your store page |
| **URL** | Your unique store web address — customise this to match your brand |
| **Store address** | Your physical address shown to customers |
| **Phone number** | Contact number for customer enquiries |
| **Email address** | Contact email shown on your store |
| **Allergen information** | Toggle on to display allergen information for your menu items |

**Visual style**

Customise your store's colour scheme using **Hex colour codes** to match your brand. You can also add additional information on the right side of the General tab if needed.

### **Tab 2 — Ordering**

The Ordering tab controls how customers interact with your store at checkout.

**Delivery logistics**

| Setting | What it does |
| --- | --- |
| **Maximum delivery range** | The furthest distance you will deliver to |
| **Minimum order amount — delivery** | The smallest order value accepted for delivery |
| **Minimum order amount — collection** | The smallest order value accepted for collection |
| **Enable delivery** | Toggle delivery on or off |
| **Enable collection** | Toggle collection on or off |

**Payment methods**

Choose which payment methods customers can use at checkout — for example, card or cash.

**Advance orders**

Configure pre-order and scheduled order settings to help manage your kitchen flow — useful for busy periods or if you want customers to book orders in advance.

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/05/fb19dbef48ed5ccea2f68774385f5927.png)*

### **Tab 3 — Printing**

The Printing tab connects your NeroWeb online orders to your physical printer so receipts are printed automatically when an order comes in.

| Setting | What it does |
| --- | --- |
| **Auto receipt printing** | Automatically prints a receipt for every incoming online order |
| **Print Server setup** | Install and configure the receipt printing server |
| **Print Server Key** | Your unique key needed during the server setup process |

> 💡 **Note:** Setting up the Print Server is covered in full in POS settings — Printing →. The same Print Server is used for both NeroPOS and NeroWeb printing.

> 📸 ***![](https://docs.neropay.app/contents/docs/medias/2026/02/web4.png)***

### **Tab 4 — Delivery fees**

Set delivery charges based on the distance from your store to the customer. You can create multiple tiers so customers closer to you pay less.

- Click **Add delivery fee** 
- Set the distance range and the corresponding fee 
- Repeat to create additional tiers as needed

> 📸
> ![](https://docs.neropay.app/contents/docs/medias/2026/05/2b0c625c91177e9cab9aaed0bcc7fda5.png)

### **Tab 5 — Hours**

The Hours tab lets you set three separate sets of hours so you have full control over when customers can visit, collect, or order for delivery.

| Section | What it controls |
| --- | --- |
| **Working hours** | Your standard opening hours shown to customers on your store page |
| **Order hours — Collection** | When customers can place collection orders online |
| **Order hours — Delivery** | When customers can place delivery orders online |

You can set different hours for each day of the week. Toggle any day off if you are closed.

**Split hours**

If your business has a break in the middle of the day — for example, closed between lunch and dinner — use **+ Add slot** to add a second time slot for that day. For example: 09:00–14:30 and 17:00–23:00.

> 💡 **Tip:** You can stop taking online orders earlier than your physical closing time. Simply set your Order hours to end before your Working hours close.

> 📸 *![](https://docs.neropay.app/contents/docs/medias/2026/05/d38f6e9c343011df5e2be5692d7852cd.png)*

### **Tab 6 — Branding**

Upload your visual assets to give your NeroWeb store a professional, on-brand look.

| Setting | What it does |
| --- | --- |
| **Business logo** | Shown across your store and in customer communications |
| **Banner image** | The main hero image displayed at the top of your store page — use a high-quality image |
| **Checkout contact number** | A specific phone number displayed exclusively during the checkout process |
| **Checkout contact email** | A specific email address displayed exclusively during checkout |

> 📸 
> **![](https://docs.neropay.app/contents/docs/medias/2026/02/web6.png)**

### **Tab 7 — Domain management**

Connect a branded domain to your NeroWeb store so customers can find you at your own web address instead of the default NeroPay link.

Your current store link is shown under **Current destination** — you will need this when setting up a redirect or DNS connection.

You have three options:

- **Register** — search for and register a new domain directly. Your first eligible domain is free 
- **Transfer** — move an existing domain from another provider to NeroPay 
- **Quick connect with redirect** — keep your domain with your current provider and point it to your NeroWeb link using a 301 redirect. Go to your domain provider, find URL forwarding, and point it to your Current destination URL

For a fully branded experience such as `order.yourbrand.com`, use the **DNS** option to connect via a CNAME record. DNS changes can take up to 48 hours to propagate.

> 💡 **Need help with domain forwarding?** Let us know your domain provider — such as Cloudflare, GoDaddy, or Namecheap — and we can point you to the exact steps.

> 📸 
> **![](https://docs.neropay.app/contents/docs/medias/2026/05/82cafeb0179b05eeb460e5b591620c4a.png)**

### **Frequently asked questions**

**Q: My store is set up but customers can't see it — what's wrong?** A: Make sure the **Active Store** toggle on the General tab is switched on. Your store will not be visible until this is enabled.

**Q: Can I set different collection and delivery hours from my opening hours?** A: Yes. The Hours tab has three separate sections — Working hours, Order hours for Collection, and Order hours for Delivery. Each can be configured independently.

**Q: Can I offer free delivery for orders over a certain amount?** A: Delivery fee configuration is distance-based in the Delivery fees tab. For order-value-based free delivery, contact support to discuss your options.

**Q: How do I remove a discount code once a promotion has ended?** A: Go to the Discounts tab, find the code, and delete or disable it. Customers will no longer be able to use it at checkout.

**Q: Can I use the same Print Server for NeroWeb and NeroPOS?** A: Yes. The same Print Server handles printing for both. See POS settings — Printing → for the full setup guide.

*Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or create a ticket*