# Terminal Flex: an overview Source: https://docs.neropay.app/terminal/terminal-flex-overview Updated: 2026-10-09T00:32:50+00:00 Terminal Flex is a slim handheld card terminal with a built-in receipt printer. It works over wi-fi or 4G, runs your NeroPOS till, and takes orders and payments at the table. > 📸 Terminal Flex: the NeroPOS till and the keypad. Figures shown are illustrative. > > ![Two Terminal Flex terminals side by side. Left, the NeroPOS till, with callouts for the contactless reader at the top (the receipt printer is built in), the order and table, menu categories such as Coffee, Bakery and Food, and tap an item to add it. Right, the keypad, with callouts for switching between the keypad and NeroPOS, the amount, the keypad and Charge. Figures shown are illustrative.]() ### What it does | Feature | What it means for you | | --- | --- | | Built-in printer | Prints the customer receipt straight from the terminal | | Wi-fi and 4G | Take payments anywhere in your venue, or away from it on 4G | | 5.5-inch screen | A full-height display for orders, tips and payments | | NeroPOS till | Your menu on the Flex: tap items to build the order, then take the payment | | Keypad | Key in any amount for a quick sale | | NeroPOS card reader | Or link the Flex to a NeroPOS till so card payments from the till go to the Flex | | Orders at the table | Take the order and the payment where the customer is sitting | | Tips | Ask for a tip before payment. See [Enabling tips on the terminal]() | | One flat rate | Visa, Mastercard and American Express, debit or credit, all at the same rate | | Languages | Run it in 8 languages and print receipts in two. See [Terminal language and receipts in two languages]() | | Xero and QuickBooks | Your transactions sync to Xero and QuickBooks instantly | ### Taking a payment > 📸 Taking a payment on Terminal Flex. Figures shown are illustrative. > > ![Four Flex screens: 1 key in an amount or send the order from NeroPOS, 2 the customer picks a tip or no tip, 3 tap or insert a card or phone, 4 payment received and the receipt prints from the built-in printer. Figures shown are illustrative.]() | Step | What happens | | --- | --- | | 1 | Key in an amount and tap **Charge**, or ring up the order on the NeroPOS till | | 2 | If tips are on, the customer picks a tip or **No tip** | | 3 | The customer taps or inserts their card, or taps their phone | | 4 | The payment is received and the receipt prints from the Flex | ### Try it yourself Take a payment on Terminal Flex: key in an amount, press **CHARGE**, then drag a card onto the terminal. Nothing here is a real payment. [View media]() ### At the table > 📸 Ordering and paying at the table with Terminal Flex. > > ![Diagram in four steps: 1 take the order at the table on the Flex, 2 the customer adds a tip and taps their card, 3 the receipt prints from the Flex's built-in printer, 4 everything syncs to NeroPOS, your reports, Xero and QuickBooks. Works over wi-fi or 4G.]() ### Getting started Setting up a Flex follows the same steps as our other terminals: power on, connect to wi-fi or 4G, and sign in to your NeroPay account. See [Terminal onboarding]() and [Activating cellular data on the terminal](). ### Working with your other NeroPay devices The Flex works alongside Terminal Max and Terminal Pro+ on the same NeroPOS account. Prep tickets and bills can print on the Flex or on the printers you choose in [POS Settings - Printing](). To compare the three, see [Choosing a NeroPay terminal](). ### Frequently asked questions **Does the Flex need wi-fi?** No. It works over wi-fi or 4G. **Can the Flex print receipts?** Yes. It has a built-in receipt printer. **Can I use the Flex with NeroPOS?** Yes. Your NeroPOS till runs on the Flex, so you can ring up an order and take the payment on the same device. **Can I take tips on the Flex?** Yes. See Enabling tips on the terminal. **Can I use the Flex with a Terminal Max?** Yes. Both work on the same NeroPOS account at the same time. **How are my card payments kept secure?** See the [NeroPay Trust Centre]() for how NeroPay protects card payments, your account and your data. --- 🛡️ NeroPay Trust Centre How we protect your payments, account and data Card authentication, fraud checks, security and privacy, in one place. [Visit the Trust Centre →]() *Still need help? Contact us at support@neropay.app or create a ticket.*