# Terminal Onboarding

Source: https://docs.neropay.app/terminal/terminal-onboarding
Last updated: 2026-10-09T00:30:28+00:00

### **Before you start**

- You have received your Terminal Pro+ terminal 
- You have a NeroPay account, or are ready to create one at [eu.neropay.app](https://eu.neropay.app) 
- You have your Wi-Fi network name and password to hand (If you are not using the cellular terminal)

### **Step 1 — Power on**

Before your first use, fully charge the device. Once charged, hold the power button until the screen lights up.

### **Step 2 — Connect to Wi-Fi**

- Select your network from the list 
- Enter your password and tap **Connect** 
- Once connected, the Wi-Fi icon will appear at the top of the screen

> ⚠️ **Note:** If your network does not appear, make sure your router is switched on and within range. You can also connect via cellular data — see **Activating cellular data on the terminal**.

### **Step 3 — Log in to your NeroPay account**

If you already have a NeroPay account, log in using your existing credentials. You can do this in two ways:

- **Via browser** — go to [eu.neropay.app](https://eu.neropay.app) 
- **Via the NeroPay mobile app** — open the app and sign in

Once logged in, your account will sync with the terminal automatically.

> 💡 **Don't have an account yet?** You'll need to register before using the terminal. [Create your account here.](https://eu.neropay.app)

### **You're all set**

Your Terminal Pro+ is fully set up and ready to take payments. Here are some useful next steps:

- [Activating cellular data on the terminal](https://docs.neropay.app/terminal/activating-cellular-data-on-the-terminal) 
- [Terminal security settings](https://docs.neropay.app/terminal/terminal-security-settings) 
- [Resetting your terminal](https://docs.neropay.app/terminal/reseting-the-terminal)

### **Frequently asked questions**

**Q: My terminal won't turn on — what should I do?** A: Make sure the device is fully charged. Connect it to the charger and wait at least 10 minutes before trying to power on again. If the problem persists, contact support.

**Q: I can't find my Wi-Fi network on the list.** A: Check that your router is on and within range. If you're in a busy area, scroll down the list as networks are not always shown in alphabetical order. Alternatively, set up cellular data — see [Activating cellular data on the terminal].

**Q: I don't have a NeroPay account yet — can I still set up the terminal?** A: You'll need an account before you can use the terminal. Register at [eu.neropay.app](https://eu.neropay.app) — it only takes a few minutes.

**Q: The payment was declined — what should I tell the customer?** A: Ask the customer to try a different payment method or contact their bank. Declines are issued by the customer's bank, not NeroPay, so we are unable to override them.

🛡️

NeroPay Trust Centre

How we protect your payments, account and data

Card authentication, fraud checks, security and privacy, in one place.

[Visit the Trust Centre →](https://trust.neropay.app)

*Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or open a ticket*