# Terminal Reset

Source: https://docs.neropay.app/terminal/terminal-reset
Last updated: 2026-10-08T23:05:19+00:00

⚠️ **Important:** A factory reset will erase all local settings on the terminal. Make sure you have your Wi-Fi details to hand before you begin, as you will need to reconnect after the reset.

### **Step 1 — Perform a factory reset**

- Press and hold the **three buttons** simultaneously for approximately **10 seconds** 
- A window titled **Confirm Factory Reset** will appear on screen 
- Tap **Reset** to proceed

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### **Step 2 — Set up the terminal again**

Once the reset is complete, the terminal will restart automatically. When it turns back on:

- Select your preferred **language** 
- Connect to your **Wi-Fi network** 
- Log back in to your NeroPay account — see [Setting up your card terminal] if you need a reminder

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### **Frequently asked questions**

**Q: Will a factory reset delete my NeroPay account or transaction history?** A: No. A factory reset only affects local settings on the terminal itself. Your account, transaction history, and data are safely stored in the NeroPay system.

**Q: Which three buttons do I need to hold?** A: Please refer to the diagram above or contact support if you are unsure — holding the wrong buttons could trigger a different function.

**Q: Can I reset the terminal myself without being asked by support?** A: We recommend only performing a factory reset when instructed by the NeroPay support team, as it may not resolve the issue and will require you to set up the terminal again from scratch.

*Still need help? Contact us at [support@neropay.app](mailto:support@neropay.app) or create a ticket*