Clear guides for every NeroPay product, workflow, and integration.
Find setup steps, operational guidance, API references, payout help, bookings, NeroPOS, NeroWeb, NeroCard, and support articles from one fast documentation hub.
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Explore by product area
API Reference
Payments, NeroConnect, identity, compliance, proof, webhooks, NeroCard, NeroPOS, NeroWeb, and integrations.
Pricing
Current prices for NeroPay hardware, EPOS, software and account fees.
Terminal
Set up, manage, and troubleshoot your NeroPay card terminal.
NeroPay Dashboard
Explore and manage all features available in the NeroPay app and website dashboard.
NeroApps
NeroApps is a feature that brings together multiple business tools, including NeroTrade, NeroGYM, and NeroConnect.
Nero Finance
NeroFinance is a financing feature designed to help SME owners access business loans for growth and operational needs.
NeroConnect
Offer payments to your own merchants under your own brand. Setup, pricing, connected accounts, the white-label store and reporting.
NeroWeb
Set up your online ordering page.
NeroPos
Configure your point-of-sale system, products, and printing settings.
Bookings
Manage your customer bookings
Payment
View, track, and understand your payment and transaction history and settings.
Partner & Staff
Earn commission by referring merchants to NeroPay.
Transfer & Bank
Manage payouts, bank accounts, and your transfer schedule.
Account
Create your account, complete verification, and manage your profile.
Account Safety
Keep your account secure and understand our compliance requirements.
Fresh guidance from the docs
Support plans
Connect Support has two parts: the help you can reach right now, and the plan that decides who answers your merchants.…
Updated 16 Sep 2026Connect Logs and API Logs
NeroConnect keeps two logs. Connect Logs is the payment view — every transaction across your connected accounts, with a…
Updated 16 Sep 2026Notifications and alerts
NeroConnect can email your team when a connected account needs something from you — a dispute response, a compliance do…
Updated 16 Sep 2026Reports, wallet and reconciliation
Connect Reports answers four questions: what your merchants traded, what you earned, what NeroPay charged you, and whet…
Updated 16 Sep 2026The white-label store
The store is where your merchants buy terminals, EPOS kit and accessories. You choose how it is branded, which items ap…
Updated 16 Sep 2026Payout limits and hard caps
Payout limits in NeroConnect run in one direction only. NeroPay sets a hard cap on what each connected account can pay…
Updated 16 Sep 2026Accounts needing attention
NeroConnect tells you in three places when a merchant needs something from you: the attention queue at the top of the d…
Updated 16 Sep 2026Creating a merchant, and managing one
Connected Accounts is where you create a merchant and manage it afterwards. The register lists every account on your pl…
Updated 16 Sep 2026