Clear guides for every NeroPay product, workflow, and integration.
Find setup steps, operational guidance, API references, payout help, bookings, NeroPOS, NeroWeb, NeroCard, and support articles from one fast documentation hub.
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Explore by product area
API Reference
Payments, NeroConnect, identity, compliance, proof, webhooks, NeroCard, NeroPOS, NeroWeb, and integrations.
Terminal
Set up, manage, and troubleshoot your NeroPay card terminal.
NeroPay App
Explore and manage all features available in the NeroPay app and website dashboard.
Nero Connect
Nero Connect lets you create connected merchant accounts, accept payments, run KYC etc and manage your merchants from a single platform layer
NeroPos
Configure your point-of-sale system, products, and printing settings.
NeroWeb
Set up your online ordering page.
Bookings
Manage your customer bookings
Nero Trade
NeroTrade helps wholesale and trade businesses manage collections, delivery notes, and trade accounts.
Payment
View, track, and understand your payment and transaction history and settings.
Partner & Staff
Earn commission by referring merchants to NeroPay.
Transfer & Bank
Manage payouts, bank accounts, and your transfer schedule.
Account
Create your account, complete verification, and manage your profile.
Account Safety
Keep your account secure and understand our compliance requirements.
Fresh guidance from the docs
Security, disputes and account management
This article covers how NeroPay protects your account and payments, how disputes and chargebacks work, and how to manag…
Updated 26 May 2026Your first payout and the 7-day security hold
All new NeroPay accounts are subject to a standard 7-day security hold before the first payout is released. This applie…
Updated 26 May 2026Enhanced verification (KYC)
As part of NeroPay's regular compliance reviews, you may be asked to complete an enhanced verification check. This help…
Updated 26 May 2026How to upload your verification video
In some cases, NeroPay's compliance team may request a short video as part of your verification. This may be to confirm…
Updated 26 May 2026Identity Verification
Identity verification is a required step to fully activate your NeroPay account. It confirms that the person registerin…
Updated 26 May 2026How to complete your account setup
After registering, your NeroPay account needs to be fully activated before you can take payments and receive payouts. Y…
Updated 26 May 2026How to create your NeroPay account
Creating a NeroPay account is free and takes just a few minutes. There are no long-term contracts or commitments. Once…
Updated 26 May 2026Rewards
The Rewards page tracks the benefits you earn as you process more payments through NeroPay. Rewards are unlocked automa…
Updated 26 May 2026