Common Questions
Find clear answers to the most common questions about NeroPay. Learn more about services, pricing, security, and account setup in one place.
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About NeroPay
Why should I accept card payments? Card payments are the most popular payment method in the UK. Having a card payment machine ensures you don’t miss...
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Devices & Solutions
Card Terminal PRO+ A sleek, smartphone-style terminal with a 5-inch touchscreen, PIN-on-glass, and support for all major cards and wallets. Fast,...
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Setup & Onboarding
How do I order a terminal or register an account? Documentation is available at docs.neropay.app . Sign up directly at neropay.app or here . Once...
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Fees, Rewards & Pricing
How long does the 0.3% transaction fee remain in effect? The promotional 0.3% fee applies for the first month. After that, standard fees apply...
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Payments & Payouts
How long does it take for the money to be deposited into my account? Standard payout: 1–2 business days (or weekly, e.g. every Monday, if scheduled)....
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Security, Disputes & Compliance
What is 2D vs. 3D Secure verification? 2D Secure: Standard card processing without extra authentication. 3D Secure: Adds additional steps (SMS code,...
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Support
What happens if I need help? Our support team is available via phone, WhatsApp, and email. Leave a WhatsApp message if possible, as we receive heavy...