Protect your account and funds with security guidance, disputes, and compliance information.
As part of our regular compliance reviews, we may ask you to complete an enhanced verification check. This helps us confirm that your business information is accurate and keeps our platform secure for all users. 1. What ...
What You Will Need A phone or device with a camera Good lighting Your ID (if requested) Access to the secure link we provide you For security reasons, videos must be recorded live. Uploading pre-recorded or edited clips ...
Which refunds could I have? Merchants can process both full and partial refunds directly through the NeroPay Dashboard. This page explains how refunds work, important notes, and the difference between Dashboard and Termi...
This guide explains how NeroPay handles extra security checks and why some transactions may be temporarily placed into Reserve Balance. These steps are designed to protect both merchants and customers, and to ensure a se...