Protect your account and funds with security guidance, disputes, and compliance information.
Why should I accept card payments? Card payments are the most popular payment method in the UK. Having a card payment machine ensures you don’t miss out on sales. It boosts cash flow, speeds up transactions, reduces queu...
Optimise workflows for high-volume operations. Whether orders are taken in-store or received online, receipts will be printed automatically, helping your team coordinate more efficiently. To automate printing for all ord...
Why create a ticket? Support tickets are the official way to get help from NeroPAY. They ensure: Tracking & Accountability – Every issue gets a case number so nothing is lost. Faster Resolutions – The right team (securit...
You can customise your receipt by adding your shop name and phone number. If you would like to display your shop address, you can include that as well. How could I customise my receipt? 1. Go to “NEROPOS -> Pos Setting”....
Card Terminal PRO+ A sleek, smartphone-style terminal with a 5-inch touchscreen, PIN-on-glass, and support for all major cards and wallets. Fast, flexible, and portable — perfect for busy counters. Card Terminal CCD with...
1.What is the NeroPay Partner Programme? The NeroPay Partner Programme allows you to earn income by referring new merchants to NeroPay. You’ll be rewarded each time a referred business successfully registers and starts p...
How long does the 0.3% transaction fee remain in effect? The promotional 0.3% fee applies for the first month. After that, standard fees apply (negotiable for high-volume merchants). What if I register an account during ...
Here’s the step-by-step process to turn the NeroPay browser page into an “app” (iPhone / iPad Safari — Add to Home Screen): Open Safari Go to the page you want to save (e.g. EPOS order management), and log in if needed. ...
Merchants can update both the Shortened Descriptor and Longest Descriptor directly from the dashboard. Steps Log in to your NeroPay Dashboard Go to ACCOUNT Select Account & Profile Click on Profile Change your Descriptor...
Why was my identity verification rejected? Your verification may have been rejected if the document you submitted was not issued by the UK government, expired, or illegible. Please ensure you upload a valid UK Passport, ...
The essential Day 1 tasks to get the business registered and the hardware ready Add Location and Registration You must complete the location and registration setup. This is a mandatory step and must be finished before yo...
Where to find it Go to: Menu → Account & Profile → Team & Permissions You’ll now see Invite team member available alongside Add team member. How it works You can invite a team member by entering their email addre...
Flexibility for on-demand receipt generation. Managing Receipt Printing Settings Our system offers two printing modes to suit your workflow: Automatic (prints immediately after payment) and Manual (requires user confirma...
Use AI to add your entire menu in one go. Simply upload an image or PDF of your menu, and the system will take care of the rest. Please note that uploads are subject to limits within a certain time period; bulk or repeat...
How it works Preauthorised payment is a two-step process: Step 1 — Authorise: The customer\'s card is held for an amount. No money is taken yet. Step 2 — Capture or Cancel: You either collect the funds (Capture) or relea...
NeroPay Subscriptions allow you to automate your recurring revenue. Whether you are an accountant billing a monthly retainer or a gym managing memberships, this feature ensures you get paid on time, every time, without m...
A complete guide to understanding all back-office settings. NeroWeb: Store Setup & Configuration Guide This guide will walk you through setting up and managing your NeroWeb online ordering platform via the NeroPay da...
How long does it take for the money to be deposited into my account? Standard payout: 1–2 business days (or weekly, e.g. every Monday, if scheduled). Instant payout: Within minutes, 24/7, depending on your bank (a small ...
What is 2D vs. 3D Secure verification? 2D Secure: Standard card processing without extra authentication. 3D Secure: Adds additional steps (SMS code, app approval) for stronger fraud protection. How does NeroPAY protect m...
You can manage customer notifications to keep them informed when their orders are ready. Notifications can be sent via SMS or email. If your customers place an order online, you can easily notify them once the order is r...
You can set up tables in a way that suits your venue. If you have different areas or layouts, you can drag and arrange the table map to match your floor plan, making order management easier. Once tables are set up, each ...
How do I order a terminal or register an account? Documentation is available at docs.neropay.app. Sign up directly at neropay.app or here. Once registered, you can order a terminal via our store or contact our sales team...
Create Staff Login Set up secure access for your in-store team. All information is managed within your NeroPay account, so you can create a dedicated login for staff members. This ensures that sensitive data—such as fina...
What happens if I need help? Our support team is available via phone, WhatsApp, and email. Leave a WhatsApp message if possible, as we receive heavy inquiries daily — this could save you time. For account changes, please...
To protect both merchants and the platform from fraud and unauthorised activity, all new accounts follow a standard 7-day security hold before the first payout. This applies to both automatic and manual payouts. A first ...