Account Safety
Keep your account secure and understand our compliance requirements.
How to create your NeroPay account
Creating a NeroPay account is free and takes just a few minutes. There are no long-term contracts or commitments. Once registered, you will be redirected to your dashboard to…
How to complete your account setup
After registering, your NeroPay account needs to be fully activated before you can take payments and receive payouts. Your dashboard shows your activation progress and guides…
Identity Verification
Identity verification is a required step to fully activate your NeroPay account. It confirms that the person registering the account is who they say they are. The process is…
How to upload your verification video
In some cases, NeroPay's compliance team may request a short video as part of your verification. This may be to confirm your identity, verify your business location, or provi…
Enhanced verification (KYC)
As part of NeroPay's regular compliance reviews, you may be asked to complete an enhanced verification check. This helps confirm that your business information is accurate an…
Your first payout and the 7-day security hold
All new NeroPay accounts are subject to a standard 7-day security hold before the first payout is released. This applies to both automatic and manual payouts. The hold is a o…
Security, disputes and account management
This article covers how NeroPay protects your account and payments, how disputes and chargebacks work, and how to manage common account situations such as suspension, reactiv…
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