Terminal
Set up, manage, and troubleshoot your NeroPay card terminal.
Choosing a NeroPay terminal: Pro+, Flex and Max
NeroPay has three terminals: Pro+, Flex and Max. All three take card payments and work on the same NeroPOS account, so you can choose one or use them together.
Terminal Pro+: an overview
Terminal Pro+ is a slim handheld card terminal that sits on its own charging dock. It sends receipts by text message or email, and connects over wi-fi or its built-in 4G eSIM.
Terminal Flex: an overview
Terminal Flex is a slim handheld card terminal with a built-in receipt printer. It works over wi-fi or 4G, runs your NeroPOS till, and takes orders and payments at the table.
Terminal Max: an overview
Terminal Max is a countertop till with the card terminal built in. It runs NeroPOS, shows the customer their order on an 8-inch display, and takes card payments on the same d…
Terminal Onboarding
Get up and running in minutes with the Terminal Pro+. This sleek, Android-based payment device is built for modern UK businesses — combining countertop convenience with handh…
Terminal Reset
A factory reset restores your terminal to its original settings. You may be asked to do this by the NeroPay support team to resolve a technical issue. Follow the steps below…
Terminal Return
If you need to return your NeroPay terminal, follow the steps below. Once we receive the device in good working condition and verify your shipping receipt, we will refund the…
Activating Cellular Data on the Terminal
If Wi-Fi is unavailable or unreliable at your location, you can activate cellular data on your terminal instead. This keeps you trading without interruption.
Enabling Tips on the Terminal
The Tips feature lets you collect gratuities from customers at the point of payment. You can choose from three tipping modes depending on what works best for your business.
Enabling VAT on Terminal
If your business is VAT-registered, you can enable tax on your terminal so that VAT is automatically added to every transaction and shown as a separate line on the customer's…
Terminal Security Settings
The Terminal Security Settings let you control access to your terminal's More menu using a PIN. This is useful if you want to prevent staff from accessing settings or changin…
Terminal language and receipts in two languages
Run your terminal in another language and print receipts in one or two languages. Useful when your team or your customers read a language other than English.
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