NeroConnect
Offer payments to your own merchants under your own brand. Setup, pricing, connected accounts, the white-label store and reporting.
NeroConnect — run card payments under your own brand
NeroConnect lets a software company, an EPOS installer or anyone who looks after a group of businesses offer card payments under their own name. NeroPay runs the payments, ve…
Choosing your partnership mode
Your partnership mode is agreed with NeroPay and decides one thing: who pays NeroPay's processing fee, your platform or each merchant. It changes where NeroPay collects its c…
Glossary
Every NeroConnect term in one place. When a figure or a setting doesn't behave as you expect, the answer is usually a definition.
Your brand and custom domain
Your brand and your own domain are the first two settings on a new platform. They decide what your merchants and their customers see, and where your links live.
Pricing your merchants
You set your own fee on every payment and your price for each additional service. NeroPay sets who pays its processing fee, the floor under each service and the payout caps.
Additional services
Additional services are charged per event, on top of the channel fee: an SMS, a non-UK card, an extra payment method, an instant payout or a refund. You set the price of each…
Creating and managing merchants
Connected Accounts is where you create a merchant and manage it afterwards. You create the account; NeroPay verifies the business.
Accounts needing attention and alerts
NeroConnect tells you when a merchant needs something from you: in the attention queue, in banners on Connected Accounts, and by email if you switch the alerts on. NeroConnec…
Payout limits
Payout limits only ever get stricter. NeroPay sets a hard cap; your platform default can lower it, and a value on one merchant can lower it further. Nothing you enter can rai…
Your hardware store
Your store is where your merchants buy terminals, EPOS kit and accessories, under your brand and at your prices. NeroPay supplies, ships and handles returns.
Connect Rewards
Connect Rewards is your own programme for your merchants: set a target of successful payments and describe what a merchant gets for reaching it. You fund and fulfil every rew…
NeroConnect Partner — build a network of partner platforms
NeroConnect Partner lets an approved platform invite other businesses to run their own merchants underneath it. Each partner gets its own workspace, its merchants see the par…
Inviting a partner and reading Partner Reports
Invite a partner from Partner Settings: send them your signup link, add your partner terms, and set the defaults new partners join on. Once they sign up and are verified, you…
Connect Agents — track your sales team's commission
Connect Agents gives your own sales team a restricted login, assigns them merchants and tracks each person's commission. Commission is a share of your platform's net income f…
Reports and reconciliation
Connect Reports answers four questions: what your merchants traded, what you earned, what NeroPay charged you, and whether the ledger agrees with itself.
Connect Logs and API Logs
Connect Logs shows every payment across your merchants and where each one went. Connect API Logs is the technical trace behind them.
Support plans
Every platform starts on the Free plan, where your team answers your merchants. Premium moves that work to NeroPay, under your brand. The platform features are the same on bo…
Accounts needing attention and alerts (moved)
This page has moved. Everything it covered is now in Accounts needing attention and alerts.
Creating and managing merchants (moved)
This page has moved. Everything it covered is now in Creating and managing merchants.
Pricing your merchants (moved)
This page has moved. Everything it covered is now in Pricing your merchants.
No articles found
Try a different title or clear your search.