Partner Programme

Enhanced Verification – How to Complete Your Check

As part of our regular compliance reviews, we may ask you to complete an enhanced verification check. This helps us confirm that your business information is accurate and keeps our platform secure for all users. 1. What ...

Updated 08 Dec 2025

How to Upload Your Verification Video

What You Will Need A phone or device with a camera Good lighting Your ID (if requested) Access to the secure link we provide you For security reasons, videos must be recorded live. Uploading pre-recorded or edited clips ...

Updated 28 Dec 2025

Refund

Which refunds could I have? Merchants can process both full and partial refunds directly through the NeroPay Dashboard. This page explains how refunds work, important notes, and the difference between Dashboard and Termi...

Updated 10 Nov 2025

Reserve Balance & Extra Security Verification

This guide explains how NeroPay handles extra security checks and why some transactions may be temporarily placed into Reserve Balance. These steps are designed to protect both merchants and customers, and to ensure a se...

Updated 20 Nov 2025

NeroPay Docs

Partner Programme

Enhanced Verification – How to Complete Your Check

How to Upload Your Verification Video

Refund

Reserve Balance & Extra Security Verification