Terminal • NeroPay Docs

Partner Programme

About NeroPay

Why should I accept card payments? Card payments are the most popular payment method in the UK. Having a card payment machine ensures you don’t miss out on sales. It boosts cash flow, speeds up transactions, reduces queu...

Updated 11 Feb 2026

Automatic Printing

Optimise workflows for high-volume operations. Whether orders are taken in-store or received online, receipts will be printed automatically, helping your team coordinate more efficiently. To automate printing for all ord...

Updated 11 Feb 2026

Creating A Ticket For Customer Support

Why create a ticket? Support tickets are the official way to get help from NeroPAY. They ensure: Tracking & Accountability – Every issue gets a case number so nothing is lost. Faster Resolutions – The right team (securit...

Updated 25 Sep 2025

Customise the Receipt

You can customise your receipt by adding your shop name and phone number. If you would like to display your shop address, you can include that as well. How could I customise my receipt? 1. Go to “NEROPOS -> Pos Setting”....

Updated 11 Feb 2026

Devices & Solutions

Card Terminal PRO+ A sleek, smartphone-style terminal with a 5-inch touchscreen, PIN-on-glass, and support for all major cards and wallets. Fast, flexible, and portable — perfect for busy counters. Card Terminal CCD with...

Updated 08 Feb 2026

FAQ

1.What is the NeroPay Partner Programme? The NeroPay Partner Programme allows you to earn income by referring new merchants to NeroPay. You’ll be rewarded each time a referred business successfully registers and starts p...

Updated 10 Nov 2025

Fees, Rewards & Pricing

How long does the 0.3% transaction fee remain in effect? The promotional 0.3% fee applies for the first month. After that, standard fees apply (negotiable for high-volume merchants). What if I register an account during ...

Updated 08 Feb 2026

How to Add Specific Page in NeroPay

Here’s the step-by-step process to turn the NeroPay browser page into an “app” (iPhone / iPad Safari — Add to Home Screen): Open Safari Go to the page you want to save (e.g. EPOS order management), and log in if needed. ...

Updated 17 Feb 2026

How to Change Your Transaction Descriptor

Merchants can update both the Shortened Descriptor and Longest Descriptor directly from the dashboard. Steps Log in to your NeroPay Dashboard Go to ACCOUNT Select Account & Profile Click on Profile Change your Descriptor...

Updated 08 Feb 2026

Identity Verification

Why was my identity verification rejected? Your verification may have been rejected if the document you submitted was not issued by the UK government, expired, or illegible. Please ensure you upload a valid UK Passport, ...

Updated 08 Feb 2026

Initial Setup(Add location and register)

The essential Day 1 tasks to get the business registered and the hardware ready Add Location and Registration You must complete the location and registration setup. This is a mandatory step and must be finished before yo...

Updated 11 Feb 2026

Invite Team Members to Your Merchant Account

Where to find it Go to: Menu → Account & Profile → Team & Permissions You’ll now see Invite team member available alongside Add team member. How it works You can invite a team member by entering their email addre...

Updated 26 Jan 2026

Manual Printing

Flexibility for on-demand receipt generation. Managing Receipt Printing Settings Our system offers two printing modes to suit your workflow: Automatic (prints immediately after payment) and Manual (requires user confirma...

Updated 11 Feb 2026

NeroAI – Add Products

Use AI to add your entire menu in one go. Simply upload an image or PDF of your menu, and the system will take care of the rest. Please note that uploads are subject to limits within a certain time period; bulk or repeat...

Updated 11 Feb 2026

NeroPay — Preauthorised Payments

How it works Preauthorised payment is a two-step process: Step 1 — Authorise: The customer\'s card is held for an amount. No money is taken yet. Step 2 — Capture or Cancel: You either collect the funds (Capture) or relea...

Updated 27 Feb 2026

NeroPay Subscriptions

NeroPay Subscriptions allow you to automate your recurring revenue. Whether you are an accountant billing a monthly retainer or a gym managing memberships, this feature ensures you get paid on time, every time, without m...

Updated 02 Mar 2026

NeroWeb Step-by-Step

A complete guide to understanding all back-office settings. NeroWeb: Store Setup & Configuration Guide This guide will walk you through setting up and managing your NeroWeb online ordering platform via the NeroPay da...

Updated 11 Feb 2026

Payments & Payouts

How long does it take for the money to be deposited into my account? Standard payout: 1–2 business days (or weekly, e.g. every Monday, if scheduled). Instant payout: Within minutes, 24/7, depending on your bank (a small ...

Updated 08 Feb 2026

Security, Disputes & Compliance

What is 2D vs. 3D Secure verification? 2D Secure: Standard card processing without extra authentication. 3D Secure: Adds additional steps (SMS code, app approval) for stronger fraud protection. How does NeroPAY protect m...

Updated 08 Feb 2026

Send Customer Notifications

You can manage customer notifications to keep them informed when their orders are ready. Notifications can be sent via SMS or email. If your customers place an order online, you can easily notify them once the order is r...

Updated 11 Feb 2026

Setting Up Tables & QR Codes

You can set up tables in a way that suits your venue. If you have different areas or layouts, you can drag and arrange the table map to match your floor plan, making order management easier. Once tables are set up, each ...

Updated 11 Feb 2026

Setup & Onboarding

How do I order a terminal or register an account? Documentation is available at docs.neropay.app. Sign up directly at neropay.app or here. Once registered, you can order a terminal via our store or contact our sales team...

Updated 08 Feb 2026

Staff Login

Create Staff Login Set up secure access for your in-store team. All information is managed within your NeroPay account, so you can create a dedicated login for staff members. This ensures that sensitive data—such as fina...

Updated 11 Feb 2026

Support

What happens if I need help? Our support team is available via phone, WhatsApp, and email. Leave a WhatsApp message if possible, as we receive heavy inquiries daily — this could save you time. For account changes, please...

Updated 08 Feb 2026

Why We Have a 7-Day Hold on First Pay-outs?

To protect both merchants and the platform from fraud and unauthorised activity, all new accounts follow a standard 7-day security hold before the first payout. This applies to both automatic and manual payouts. A first ...

Updated 01 Dec 2025