EPOS • NeroPay Docs

Partner Programme

Add products onto EPOS

Adding Your Products This is the foundation of your digital catalogue. In this video, we guide you through setting up categories and products, customising menu item options, and marking required selections with an asteri...

Updated 11 Feb 2026

Display Timeout

Access settings To open the settings menu, swipe right from the left edge of the reader screen to reveal a Settings button. Tap the Settings button and enter the admin PIN 07139 . From here, you can update your WiFi sett...

Updated 04 Oct 2024

How can I activate cellular data on the terminal?

Go to Terminal Settings. Select Cellular Data. Enable “Cellular Data.” If you have any further questions, please contact us at support@neropay.app....

Updated 10 Mar 2026

How to apply for EPOS setup from the team?

EPOS Setup Service If you are a merchant using our EPOS system, we currently provide free EPOS setup service for all merchants. You can easily apply for this service through your dashboard. Please follow the steps below ...

Updated 11 Mar 2026

How to change the layout on EPOS

Customising the interface for faster service delivery. NeroPOS: Customising Your EPOS Product Layout Tailor your POS interface to fit your hardware and menu size by adjusting the product grid and category visibility. 1. ...

Updated 11 Feb 2026

How to Enable Tips on Your Terminal?

Go to “More” in the bottom-right corner of the screen. Select “Checkout” and then tap “Tips.” Enable the Tips feature. Choose the tipping mode that suits your needs: a. Fixed Amount b. Percentage c. Smart Tips Adjust the...

Updated 10 Mar 2026

How to Reset Your Terminal

If you are asked to reset your terminal, please follow the steps below: 1. Perform a Factory Reset Press and hold the three buttons together for about 10 seconds. A window titled “Confirm Factory Reset” will appear. Sele...

Updated 10 Mar 2026

How to Return Your NeroPay Terminal

1. Ship the Terminal to NeroPay Please send your device to the following address: NeroPay 53 Princes Street Stockport, SK1 1SL United Kingdom Keep your delivery receipt, as it will be required for reimbursement. 2. Updat...

Updated 26 Nov 2025

Install NeroPay Terminal to Tablet

Terminal App 1. Uninstall NeroPay Terminal App (Press and hold the app and select Uninstall App button) 2. Open Internet Browser App (Amazon Fire Silk Browser App) 3. Download NeroPay Terminal app from manage.neropay.co....

Updated 02 Oct 2025

Terminal Security Settings

1. MORE 2. TERMINAL SETTINGS 3. SECURITY SETTINGS Merchant Terminal PIN You can view or change your PIN here. Require PIN for More Menu If you select this option as \"Yes\", you will be required to enter the Terminal PIN...

Updated 28 Jan 2025

Use The NeroPay Card Terminal

Overview: Get up and running in minutes with our step-by-step guide. The NeroPay PRO+ is a sleek, Android-based payment device designed for modern businesses. Combining countertop convenience with handheld flexibility, i...

Updated 10 Nov 2025