Keep your account secure and understand our compliance requirements.
To protect both merchants and the platform from fraud and unauthorised activity, all new accounts follow a standard 7-day security hold before the first payout. This applies to both automatic and manual payouts. A first...
To fully activate your NeroPay account and access all features, please complete the following steps: Verify Your Identity Upload a valid government-issued ID and complete the identity verification process to ensure secur...
As part of our regular compliance reviews, we may ask you to complete an enhanced verification check. This helps us confirm that your business information is accurate and keeps our platform secure for all users. 1. What...
Why was my identity verification rejected? Your verification may have been rejected if the document you submitted was not issued by the UK government, expired, or illegible. Please ensure you upload a valid UK Passport,...
Where to find it Go to: Menu → Account & Profile → Team & Permissions You’ll now see Invite team member available alongside Add team member. How it works You can invite a team member by entering their email addre...
Here’s the step-by-step process to turn the NeroPay browser page into an “app” (iPhone / iPad Safari — Add to Home Screen): Open Safari Go to the page you want to save (e.g. EPOS order management), and log in if needed....
Why should I accept card payments? Card payments are the most popular payment method in the UK. Having a card payment machine ensures you don’t miss out on sales. It boosts cash flow, speeds up transactions, reduces queu...
How to Reactivate Your Account Go to the NeroPay Merchant Portal and log in using your registered email and password. Once logged in, you will see a message indicating that your account has been deactivated due to inacti...
This guide explains how NeroPay handles extra security checks and why some transactions may be temporarily placed into Reserve Balance. These steps are designed to protect both merchants and customers, and to ensure a se...
What is 2D vs. 3D Secure verification? 2D Secure: Standard card processing without extra authentication. 3D Secure: Adds additional steps (SMS code, app approval) for stronger fraud protection. How does NeroPAY protect m...
How do I order a terminal or register an account? Documentation is available at docs.neropay.app. Sign up directly at neropay.app or here. Once registered, you can order a terminal via our store or contact our sales team...
What You Will Need A phone or device with a camera Good lighting Your ID (if requested) Access to the secure link we provide you For security reasons, videos must be recorded live. Uploading pre-recorded or edited clips...
Add Bank Account Bank Name: Enter the full name of your bank. This ensures your account can be verified correctly. Bank Account Name: Provide the name associated with your bank account. This should match the account hold...