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Dashboard
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How To Pay Out Funds
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Creating A Ticket For Customer Support
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How to Set Up and Use NeroPay’s Transfer Schedule
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How To Link Your Bank Account
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Transactions
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Reports Overview
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Add Bank Account
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Rewards & Gifts
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Transfer Money
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Transfer History
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Account & Profile Settings
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Money Payout Schedule
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Top Up Money
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Tap to Pay
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Fees, Rewards & Pricing
How long does the 0.3% transaction fee remain in effect?
The promotional 0.3% fee applies for the first month. After that, standard fees apply (negotiable for high-volume merchants).
What if I register an account during the special discount campaign?
Don’t worry if you are charged the standard rate at first — we will refund the discount by the end of every month.
What are your standard transaction fees?
Our standard rate is 1.2% + £0.15 per successful payment (please confirm the exact rate).
Are there monthly subscription fees or hidden charges?
No hidden charges. Terminal plans and fees are displayed clearly before you sign up. After signing in, you can view all fees transparently on your dashboard.
Do you charge an additional fee for international credit card transactions?
Yes, a small additional fee may apply.
Do you charge for refunds or cancellations?
We apply the transaction fee for the refund, but cancellations are free.
Do you charge PCI compliance fees?
No, PCI compliance is included in your service.
Do you offer any rewards for me?
Yes, you can visit the Account > Rewards section to view all available rewards.
Do you have a referral programme?
Yes. Refer a business, and when they sign up and start processing, you’ll receive £100 credited to your balance by the end of the month.