What happens if I need help?

Our support team is available via phone, WhatsApp, and email. Leave a WhatsApp message if possible, as we receive heavy inquiries daily — this could save you time. For account changes, please create a support ticket.

What are your support hours?

Support in August is available Monday to Friday, 10:00 a.m.–5:00 p.m. (UK time). WhatsApp is monitored outside business hours for urgent issues.

Does this include technical help for my card terminal?

Yes, our helpdesk can troubleshoot remotely. If unresolved, we’ll arrange a replacement terminal.

Can I export my transaction history?

Yes, transaction reports can be exported in PDF from your dashboard.