Checkouts

Use NeroPay Checkouts to create a hosted payment page for a fixed-price product, service or deposit. Share the same URL with customers or add it to a payment button on your website. Each customer starts their own one-off payment through that page.

Open Checkouts

Create and publish a checkout

1. In the NeroPay dashboard, open Checkouts below Payment Links and select New checkout.
2. Enter a Checkout name customers will recognise, such as Workshop deposit. Add a description if you want to explain what the payment covers.
3. Choose an available Currency (GBP or EUR) and enter the fixed Amount within your account limit.
4. Under Contact details, the customer’s full name and email are required. Turn on Ask for a phone number or Allow a customer note to show those optional fields.
5. Under Customer conditions, add any payment, cancellation or fulfilment conditions. Turn on Require acceptance if customers must agree before continuing.
6. Choose when the checkout can accept payments and check the name, amount and options in Customer preview.
7. Turn on Publish checkout and select Create checkout. To save it for later, leave publishing off. The page appears as Paused until you publish it.

Choose an availability period

• No expiry keeps the published page available until you pause or remove it.
• Set a duration keeps the page available for 1 to 365 days. The countdown begins when the checkout is first published. Use Restart duration while editing and publishing to start a fresh countdown.
• Custom date range lets you set an optional start date and a required end date. Dates use UK time. The page can accept payments through the end date.

Share the public URL from Copy URL. Its availability follows your checkout settings. An individual payment attempt can expire earlier. Customers should reopen the public URL and check their payment status before retrying.

Share your checkout

1. Find the page in Checkouts and select Open. Verify the business name, payment amount, currency and customer fields.
2. Select Copy URL and paste it into an email, text message or WhatsApp message.
3. For a website such as Squarespace or Webflow, add a button and set its destination to the copied URL. For example, label it Pay workshop deposit. Preview the button on a phone before publishing it.

Customers open the NeroPay-hosted page, enter their contact details and select Continue to payment. They enter their payment details on the next screen. When the result says Payment confirmed, the payment has been received. If it is pending or authorised, use the payment reference to verify the outcome before handing over goods or confirming a service.

Find, edit, pause or remove a checkout

• Find a checkout by searching its name. Filter by status, currency or availability type, and use Next or Previous to move through the results.
• Edit a checkout to update the amount, description, conditions or dates. Select Save changes. The public URL stays the same, and a customer who already has the page open may need to refresh before continuing.
• Pause a checkout by opening Edit, switching off Publish checkout and saving. You can publish it again when its availability settings allow payments.
• Remove a checkout to take it off the dashboard list and stop new payments through its URL. Completed payments remain in your transaction history.

Review customer details and performance

Select Customer details on a checkout to see submitted phone numbers and notes alongside the associated payment references. The view can include payment attempts that are still unpaid. Check the payment status before using a submission to fulfil an order.

To compare checkouts, select Performance Report, choose the last 7, 30 or 90 days and select a currency. Then choose Apply.

Payment attempts

The number of payment attempts started. Simply opening the link does not count.

Successful payments and completion rate

The number completed and the percentage of attempts that succeeded.

Gross payments and average payment

The total and average value of successful payments before fees and refunds.

The report groups payments by the date the attempt started in UK time. Use Top checkouts by successful payments to see which pages received the most completed payments in the selected currency.

Troubleshoot checkout access

• Checkouts is missing from the menu. Ask your account owner to check Team & Permissions. Staff need both Take payments and Manage Checkouts. If you use a connected account, the platform can also hide Checkouts.
• Publishing is unavailable. Complete your payment account setup and check whether your account can accept payments.
• Your customer sees “Checkout unavailable”. Open the checkout in the dashboard and check whether it is paused, scheduled for a later date or expired. Verify the amount and currency after any changes.

Checkouts for website buttons and online stores

Use a reusable Checkout URL when customers pay the same amount, such as for a workshop deposit. For an online store or app that calculates a different total for each cart or needs automatic order updates, create a payment for each order through the Hosted Payments API. Read the Hosted Payments API guide

For help with publishing, permissions or a payment outcome, contact NeroPay Support.