Before you start
- You have received your NeroPay PRO+ terminal
- You have a NeroPay account, or are ready to create one at eu.neropay.app
- You have your Wi-Fi network name and password to hand (If you are not using the cellular terminal)
Step 1 — Power on
Before your first use, fully charge the device. Once charged, hold the power button until the screen lights up.
Step 2 — Connect to Wi-Fi
- Select your network from the list
- Enter your password and tap Connect
- Once connected, the Wi-Fi icon will appear at the top of the screen
⚠️ Note: If your network does not appear, make sure your router is switched on and within range. You can also connect via cellular data — see Activating cellular data on the terminal.
Step 3 — Log in to your NeroPay account
If you already have a NeroPay account, log in using your existing credentials. You can do this in two ways:
- Via browser — go to eu.neropay.app
- Via the NeroPay mobile app — open the app and sign in
Once logged in, your account will sync with the terminal automatically.
💡 Don't have an account yet? You'll need to register before using the terminal. Create your account here.
You're all set
Your NeroPay PRO+ is fully set up and ready to take payments. Here are some useful next steps:
- [Activating cellular data on the terminal]
- [Terminal security settings]
- [Resetting your terminal]
Frequently asked questions
Q: My terminal won't turn on — what should I do? A: Make sure the device is fully charged. Connect it to the charger and wait at least 10 minutes before trying to power on again. If the problem persists, contact support.
Q: I can't find my Wi-Fi network on the list. A: Check that your router is on and within range. If you're in a busy area, scroll down the list as networks are not always shown in alphabetical order. Alternatively, set up cellular data — see [Activating cellular data on the terminal].
Q: I don't have a NeroPay account yet — can I still set up the terminal? A: You'll need an account before you can use the terminal. Register at eu.neropay.app — it only takes a few minutes.
Q: The payment was declined — what should I tell the customer? A: Ask the customer to try a different payment method or contact their bank. Declines are issued by the customer's bank, not NeroPay, so we are unable to override them.
Still need help? Contact us at support@neropay.app or open a ticket