How to get there
From your terminal home screen, follow this path:
More → Terminal Settings → Security Settings
Step 1 — Open the More menu
Tap the More button in the bottom-right corner of your terminal screen.
Step 2 — Go to Terminal Settings
Select Terminal Settings from the menu.
Step 3 — Open Security Settings
Tap Security Settings. You will see the following options:
Security options explained
Merchant Terminal PIN: View or change your terminal PIN here. This PIN is used to protect access to the More menu and settings.
Require PIN for More Menu: When set to Yes, staff will need to enter the Terminal PIN every time they try to access the More menu. Recommended if you want to restrict access during service.
Hide More Button: When set to Yes, the More button is completely removed from the terminal screen.
⚠️ Important: If you hide the More button and need to restore it, you cannot do this from the terminal itself. You will need to go to Terminal Settings → Security in the NeroPay mobile app or web dashboard to turn it back on.
Frequently asked questions
Q: I hid the More button — how do I get it back? A: Open the NeroPay mobile app or log in at eu.neropay.app, go to Terminal Settings → Security, and turn the Hide More Button setting off.
Q: I've forgotten my Terminal PIN — what should I do? A: Contact our support team at support@neropay.app with your account details and we'll help you reset it.
Q: Can I set different PINs for different staff members? A: Currently, one Terminal PIN applies to the whole merchant account. For staff access management, see [Inviting team members].
Still need help? Contact us at support@neropay.app or create a ticket