NeroBusiness is your business account inside NeroPay. It gives you a UK sort code and account number for receiving funds by bank transfer, a physical business card, and one place to send money, export statements and manage your plan. It opens automatically once your merchant registration and profile are complete — there is no separate application.
Opening your account
Go to NeroBusiness in the main menu. Setup runs by itself in five stages, shown as a row of markers across the top of the page. Each stage unlocks the next, so bank details and your business card stay locked until the stages before them finish.
| Stage | What happens |
|---|---|
| Plan selected | Your account starts on the Free plan. You can upgrade at any time |
| Account setup | Your registration and profile details are checked |
| Business account | The account is opened and given an Account ID |
| Bank details | Your sort code and account number are issued |
| Business card | Your physical business card becomes available |
💡 Note: While setup is running, the account shows as Not open with an Account ID of Pending. This is normal and does not affect your payment account or your ability to take card payments.
If setup does not complete
Occasionally automatic setup cannot finish and the page shows Business account setup needs attention. Your payment account is unaffected — you can keep taking payments and receiving payouts as normal.
NeroPay rechecks your setup automatically each time you open the page, and again whenever it receives an update. You do not need to do anything for that to happen.
- Use Retry setup only when you want an immediate recheck
- We will email you once the account and bank details are active
- If it still does not complete, use Get help to contact support
⚠️ Setup can only complete once your registration and profile are finished and any outstanding compliance requests have been answered. Check for open requests on your account before retrying.
Reading the page
| Figure | Meaning |
|---|---|
| Available NeroBusiness balance | Funds cleared and ready to use |
| Inbound pending | Money on its way in but not yet cleared |
| Outbound pending | Payments sent but not yet settled |
| Account ID | Your NeroBusiness account reference. Shows Pending until the account opens |
Receiving money
Once the bank details stage completes, your sort code and account number appear under Account details. Use them to receive payments by bank transfer from customers, suppliers or other accounts you hold.
⚠️ Share these details only with payers you trust. NeroPay will never ask you to move money to a different account and will never contact you to ask for your login details.
Sending money and moving funds
Open Transfer on the NeroBusiness page. There are three tabs.
| Tab | What it does |
|---|---|
| Send | Pay a saved payee. Enter an amount and a reference such as an invoice number |
| Payees | Add and manage the accounts you pay. You need at least one payee before you can send |
| Move funds | Move your available payment balance into NeroBusiness |
Transfer fees
On the Free plan, outbound transfers cost 0.99% with a minimum of £0.75. The estimated fee is shown before you confirm. The Plus plan has lower outbound transfer pricing.
💡 Note: The transfer fee is taken from your NeroPay balance, not your NeroBusiness balance, and only after the transfer succeeds.
Statements
Open Statements to export your NeroBusiness activity. Choose a start and end date and select Export CSV. The period is yours to set — it does not have to match your statement frequency.
Settings
Open Settings on the NeroBusiness page, then select Save settings to apply any change.
| Setting | What it does |
|---|---|
| Auto-transfer payment balance | Moves your available cleared payment balance into NeroBusiness automatically. Pending settlements are not moved. Off by default |
| Statement frequency | How often your statement is produced. Monthly by default |
| Daily outbound limit | The most you can send out in a single day. Set to £10,000 by default and you can change it here |
| Cashback display | Shows cashback messaging in NeroBusiness where you are eligible |
Closing your account
Closing NeroBusiness stops future plan billing. Move any remaining funds out first — use Transfer to send them to another account before you close.
Plans
Every account starts on Free. Upgrade at any time from the NeroBusiness page or under Settings. Plan fees are billed on the 1st of each month for as long as the plan is active.
| Free | Plus | |
|---|---|---|
| Monthly plan fee | £0.00 | £24.99 |
| Sort code and account number | Included | Included |
| Outbound transfers | 0.99%, minimum £0.75 | Lower than the Free plan |
| Support | Basic support | Priority NeroBusiness support |
The Plus plan also includes one physical business card.
Frequently asked questions
Do I have to apply for a NeroBusiness account?
No. It opens automatically once your registration and profile are complete. There is no separate application form.
My account says Pending. Have I done something wrong?
No. Setup runs in stages and each one unlocks the next. We check your progress automatically whenever the page is opened, and we will email you when your account and bank details are active.
Can I still take card payments while NeroBusiness is opening?
Yes. Your payment account is separate and is not affected by NeroBusiness setup.
Can my card takings go into NeroBusiness automatically?
Yes. Turn on Auto-transfer payment balance under Settings. Your available cleared payment balance then moves across automatically. Pending settlements stay where they are until they clear. You can also move funds across manually at any time using the Move funds tab.
Where is the transfer fee taken from?
From your NeroPay balance, not your NeroBusiness balance, and only after a transfer succeeds.
Why can I not send money yet?
You need to add a payee first. Open Transfer, select Payees, and add the account you want to pay.
How do I change my plan?
Use Upgrade to Plus on the NeroBusiness page, or change it under Settings. Plan fees are billed on the 1st of each month while the plan is active.
Still need help? Contact us at support@neropay.app or create a ticket.