How to get there
From your dashboard, follow this path:
Transfer & Bank → Transfer Money
Your default bank account
At the top of the Transfer Money page you will see your default bank account, showing:
- Bank name
- Account name
- Sort code and account number (partially masked)
- Account type — Business or Personal
How to make a transfer
Step 1 — Select your accounts
Choose the bank account or accounts you want to send money to. If you select only one account, you will go straight to entering the amount. If you select multiple accounts, the allocation step will appear.
Step 2 — Allocate your funds
If transferring to multiple accounts, you need to allocate the full amount before proceeding. You have two options:
- Manual allocation — type the exact amount for each account
- Split evenly — click Split evenly to divide the balance equally across all selected accounts
As you enter amounts, the Allocated total updates at the bottom of the screen. Make sure Unallocated = £0.00 before moving on.
⚠️ Important: The total allocated must equal 100% of the transfer amount. If any amount is unallocated, you will see the error: "Please allocate the full total selected accounts." You must correct this before proceeding.
💡 Example: Total transfer: £20 ✅ Valid: £10 + £10 or £19 + £1 ❌ Invalid: £19 + £0 (leaves £1 unallocated)
Click Next when your allocation is complete.
📸
Step 3 — Confirm accounts
Review the accounts you selected. Each account shows:
- Bank name
- Sort code and account number
- Account type — Business or Personal
- Fee information — e.g. Allocation fee applies or Default — fee applies
Make sure the correct accounts are ticked before proceeding.
Step 4 — Review and pay out
Check the following before confirming:
- Total amount allocated
- Accounts selected
- Any fees applied
Click Next to confirm. NeroPay will process the transfer to your chosen accounts.
Your most recent transfers
The Transfer Money page also shows your five most recent transfers at a glance, including the date, amount, type, payment date, and status. Click View Full Transfer History to see all past transfers.
Transfer History
All transfers are recorded in Transfer History with the following details:
| Column | What it shows |
|---|---|
| Transaction | Unique reference ID — keep this for support queries |
| Initiated | Date and time the transfer was created |
| Amount | Transfer amount before fees |
| Type | How it was triggered — e.g. Manual or Weekly Transfer |
| Payment date | Date the payment was processed or attempted |
| Status | Current state — Approved, Pending, or Rejected |
| Bank details | Tap the icon to see which account received the funds |
Transfer statuses:
| Status | What it means |
|---|---|
| Approved | Transfer successful — funds have been sent |
| Pending | Transfer is being processed |
| Rejected | Transfer failed — reason shown alongside the entry |
⚠️ If a transfer is rejected: Check the reason shown. Common causes are insufficient funds or incorrect bank account details. Update your details and retry, or contact support with your transaction reference ID.
Important notes
- Ensure your linked bank account details are correct before transferring to avoid delays
- Transfers may be subject to processing times depending on the type selected
- If a transfer is rejected, review the reason in the status column or contact support
Frequently asked questions
Q: Why does the amount that arrived in my bank differ from what I transferred? A: Transfer amounts are shown before fees are deducted. The amount received in your bank reflects any applicable deductions.
Q: My transfer shows as Rejected — what should I do? A: Check the reason listed next to the transfer. Update your bank account details or ensure your balance is sufficient, then retry. Contact support with your transaction reference ID if the issue continues.
Q: Can I split a transfer across more than two accounts? A: Yes. You can select as many linked accounts as you need and allocate the full amount across them using manual entry or Split evenly.
Q: What does "Unallocated = £0.00" mean? A: It means you have assigned the full transfer amount across your selected accounts. You cannot proceed until the unallocated amount reaches zero.
Still need help? Contact us at support@neropay.app or create a ticket