Understanding your transfer history
When you open Transfer History, you'll see a table with the following columns:
Transaction A unique reference ID for each transfer. Keep this handy if you need to raise a query with support.
Initiated The date and time the transfer was created.
Amount The transfer amount, shown before any fees or charges are deducted.
Type How the transfer was triggered — for example, Manual for one-off transfers or Weekly Transfer for scheduled payments.
Payment date The date the payment was processed. For rejected transfers, this shows the date the attempt was made.
Status The current state of the transfer. See the status guide below.
Bank details Tap the bank details icon to view the recipient account the funds were sent to.
Transfer statuses explained
| Status | What it means |
|---|---|
| Approved | The transfer was successful and funds have been sent |
| Pending | The transfer is being processed and will complete shortly |
| Rejected | The transfer failed — the reason will be shown alongside the entry |
⚠️ If a transfer is rejected, check the reason shown. Common causes are insufficient funds or incorrect bank account details. Update your details and retry, or contact support with your transaction reference ID.
How to use Transfer History
- Go to the Transfer History section in your NeroPay dashboard
- Review the list to identify the transfer you're looking for
- Tap the bank details icon to confirm which account the funds were sent to
- If you need help with a specific transfer, note the transaction reference ID and contact support
Frequently asked questions
Q: Why does the amount shown differ from what arrived in my bank? A: Transfer amounts are displayed before fees and charges are deducted. The amount received in your bank will reflect any applicable deductions.
Q: My transfer shows as Rejected — what should I do? A: Check the reason listed next to the transfer. Update your bank account details or ensure your balance is sufficient, then retry. If the issue continues, contact support with your transaction reference ID.
Q: How do I find a specific transfer? A: Use the transaction reference ID to identify it. If you're looking for a transfer from a specific date, use the date shown in the Initiated column to narrow it down.
Still need help? Contact us at support@neropay.app or create a ticket