NeroConnect
Offer payments to your own merchants under your own brand. Setup, pricing, connected accounts, the white-label store and reporting.
Choosing your partnership mode
Your partnership mode is the arrangement agreed with NeroPay for who pays its processing fee: your platform account, or each connected account directly. I…
Glossary and key terms
Every NeroConnect term in one place — the three parties, fees and margin, the six balances, limits, account state and store vocabulary. Most surprises on…
Pricing and margin
Pricing in NeroConnect is split between you and NeroPay. NeroPay decides who pays its processing fee and sets the floor beneath every additional service;…
Connected accounts
Connected Accounts is the register of every merchant on your platform. It is where you create a merchant, open its account to price it, fund it or verify…
The white-label store
The store is where your merchants buy terminals, EPOS kit and accessories. You choose how it is branded, which items appear, what each one sells for and w…
Reports, wallet and reconciliation
Connect Reports answers four questions: what your merchants traded, what you earned, what NeroPay charged you, and whether the ledger agrees with itself.…
Notifications and alerts
NeroConnect can email your team when a connected account needs something from you — a dispute response, a compliance document, proof of a payment — or whe…
Connect Logs and API Logs
NeroConnect keeps two logs. Connect Logs is the payment view — every transaction across your connected accounts, with a breakdown of who received what on…
Support plans
Connect Support has two parts: the help you can reach right now, and the plan that decides who answers your merchants. On the Free plan your own team hand…
How pricing works — who sets what
NeroPay decides who pays its processing fees and sets the floor beneath every rate. You decide what your merchants are charged. Here is exactly where that…
Additional service pricing and the protected base
Additional services are the five per-event charges a merchant can incur on top of its channel rate: SMS, non-UK cards, extra payment methods, instant payo…
Creating a merchant, and managing one
Connected Accounts is where you create a merchant and manage it afterwards. The register lists every account on your platform with its onboarding, KYC and…
Accounts needing attention
NeroConnect tells you in three places when a merchant needs something from you: the attention queue at the top of the dashboard, the banners on Connected…
Payout limits and hard caps
Payout limits in NeroConnect run in one direction only. NeroPay sets a hard cap on what each connected account can pay out; your platform defaults can low…
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