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EPOS

Customers

Updated 13 May 2026

How to get there

From your dashboard, follow this path:

NeroPOS → Customers

Part 1 — Your saved customers list

The Customers page shows everyone you have saved. Each customer card displays their:

  • Name
  • Phone number
  • Email address
  • Saved address (if available)

From any customer card you can:

  • Select — attach the customer to an open order
  • Edit — update their details
  • Send notification — contact them directly

Part 2 — Sending a notification to one customer

  1. Click Send notification on any customer card
  2. Choose your channel — toggle between SMS and Email
  3. For emails, choose from a ready-made template such as "Store open today", or write your own message. The subject line and message body will auto-fill based on the template you pick, but you can edit them freely
  4. Check how many SMS messages and emails you have remaining for the day — this is shown in the panel so you always know where you stand
  5. Click Send notification when ready — emails are queued and delivered in the background so you can get on with your day

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Screenshot 2026-04-09 at 10.42.09 am.png

Part 3 — Managing your blocklist

If a customer has asked not to be contacted, you can block them from receiving any notifications.

  1. Click Blocklist at the top of the Customers page to see all currently blocked customers
  2. Blocked customers are flagged with a red Blocked badge in your main customer list — so there is no risk of accidentally sending them a message
  3. To unblock someone, click Remove from block list and they will be able to receive notifications again

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Screenshot 2026-04-09 at 10.38.59 am.png

⚠️ Note: Blocked customers are automatically skipped in bulk sends — you do not need to remove them manually before sending.

Part 4 — Sending a bulk notification

To reach multiple customers at once:

  1. Click Send bulk notification at the top right of the Customers page
  2. Toggle between SMS and Email to choose your channel
  3. Use the customer checklist to select who you want to contact:
    • All matching — selects everyone in your current filtered view
    • This page — selects only the customers visible on screen
    • Individual selection — pick customers one by one
  4. Choose a template or write a custom message
  5. Click Send when ready

💡 SMS character limit: Each 160 characters counts as one message segment, up to a maximum of 640 characters per message.

⚠️ Bulk send limit: You can send to a maximum of 50 customers per bulk send.

⚠️ Sender name: Your messages will be sent from NeroPay Store as the sender name. This is fixed for security and spam prevention purposes and cannot be changed.

Part 5 — Saving a customer's favourite table

You can save a customer's preferred table to their profile, making it easier to deliver personalised service every time they visit.

From the dashboard:

Go to NeroPOS → Customers, open the customer's profile and update their favourite table from there.

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From the EPOS screen:

  1. Open your EPOS and look for the chair icon in the top-right corner of the screen
  2. Click on the table your customer prefers — for example, T3
  3. Search for the customer by name
  4. Save the table to their profile

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💡 Tip: This links back to the Track favourite tables setting in POS Settings — once enabled, the system stores each customer's favourite table, last table used, and visit count automatically. See NeroPOS settings — General →

Frequently asked questions

Q: How many notifications can I send per day? A: Your daily SMS and email allowance is shown in the notification panel when you send a message. Check this before sending to avoid running out mid-campaign.

Q: Can I send a notification to a customer who is on the blocklist? A: No. Blocked customers are automatically excluded from all notifications — both individual and bulk sends.

Q: Can I customise the sender name on SMS messages? A: No. All messages are sent from NeroPay Store as the sender name. This is fixed for security and spam prevention purposes.

Q: What happens if I send a bulk notification to more than 50 customers? A: The bulk send is capped at 50 customers per send. If you need to reach more customers, split your list and send in batches.

Q: Can I create my own notification templates? A: You can write a fully custom message in the message body field at any time. Ready-made templates are also available to speed up common messages, such as "Store open today."

Still need help? Contact us at support@neropay.app or create a ticket