1. Payment setting
Location: you need to add a location for your business, so you could also locate the terminal by adding these locations
2. reader
which is terminal here, we will set up for you before sending out, but be careful not to delete teh registration
3. API
if there are anything unclear for you, please go to API developer manual(hyperlink)
4. Setting
here
How it works
Preauthorised payment is a two-step process:
Step 1 — Authorise The customer's card is held for an amount. No money is taken yet — the customer will see a pending hold on their account.
Step 2 — Capture or Cancel Once you know the final amount, you either:
- Capture — collect the funds (in full or partially)
- Cancel — release the hold with no charge to the customer
💡 Typical use cases: car rental deposits, hotel check-ins, damage guarantees — anywhere the final charge may differ from the initial amount.
Setting it up
Navigate to:
Dashboard → Account → Payment Settings → Settings → Capture Method
📸
Select Manual, then set your Hold Duration — this is how many days to keep the authorisation open before capturing. The maximum is 7 days.
⚠️ Important: Card networks set their own expiry limits. For in-person payments, Mastercard, Amex, and Discover authorisations can expire in as little as 2 days. Always capture before the window closes — once expired, the hold drops and funds cannot be collected.
How to capture or cancel
Once a payment is preauthorised, it will show as Uncaptured. You can manage it from two places:
From the Dashboard
- Go to Transactions
- Select the transaction
- Click Capture or Cancel
📸
From the Terminal
- Go to Transactions
- Select the transaction
- Tap Capture or Cancel
📸
Capturing a different amount
You can capture less than the originally authorised amount. The difference is automatically released back to the customer — no manual action needed.
💡 Example: You authorise £200 as a deposit. The final charge is £35. You capture £35 — the remaining £165 is released to the customer automatically.
Frequently asked questions
Q: What happens if I don't capture in time? A: The authorisation expires and the hold is released. No funds can be collected. You would need to take a new payment from the customer.
Q: Does the customer get charged straight away? A: No. They see a pending hold on their account. The charge only goes through when you capture. If you cancel, the hold disappears with no charge.
Q: Does this apply to online payments too? A: Yes. When Manual capture is enabled, it applies to all payment types — terminal, online, payment links, and tap-to-pay.
Still need help? Contact us at support@neropay.app or create a ticket